Assistant Property Manager

Job Description

Are you a highly organized and detail-oriented professional looking to contribute to the successful management of community associations? Neighborhood Management LLC is seeking an Assistant Community Association Manager to join our team. As an Assistant Community Association Manager, you will play a crucial role in providing administrative support, financial management, and property/covenant management to ensure the smooth operation of our communities.

If you have excellent communication skills, strong problem-solving abilities, and a passion for fostering positive community relationships, we invite you to apply for this exciting opportunity.

• Serve as the primary point of contact for member requests, complaints, and inquiries, ensuring timely and professional responses.
• Maintain effective communication channels by promptly returning all phone calls, emails, and Condo Café communications daily.
• Organize and manage email correspondence, following company standards for filing completed emails.
• Assist in distributing neighborhood documents to new owners, facilitating a seamless onboarding process.
• Update owner information and mailing addresses by checking property titles using County GIS websites, especially for returned mail.
• Document all owner conversations in the Yardi software.
• Aid in the preparation of monthly management reports for the Board by the designated deadline.
• Upload management reports and owner's financial reports to Condo Café on a monthly basis.
• Assist in the collection of assessments annually and review/edit payment plans with residents as needed.
• Obtain certificates of insurance from contractors for property management purposes.
• Conduct monthly inspections of the neighborhood to identify covenant violations, coordinating with the Manager.
• Send letters/emails to owners in violation of the covenants and process initial fines when necessary.
• Maintain a comprehensive database of compliance violations and handle telephone responses to non-compliance letters and resident reports.

• Share phone duty during specified time slots throughout the day, providing support to all managers.
• Update owner contact information in the Yardi system based on owner contact sheets.
• Upload monthly financial reports to Condo Café and Home Wise for all properties.
• Record and upload liens and lien releases to owner accounts.
• Assist Managers with scheduling clubhouse rentals and processing deposit refund requests.
• Facilitate the mailing of pool cards to owners and update pool card number information.
• Support community mailings and send community emails as requested by the Community Association Manager.
• Send invitations to owners to register for the owner's portal upon request.
• Respond to emails and phone messages from owners requesting balance due information.
• Perform data entry tasks for decals, gate codes, barcodes, and other related information.
• Assist the Community Association Manager with compliance report data entry as needed.
• Support the Community Association Managers with day-to-day tasks required to ensure the smooth operation of the associations.

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Previous experience in community association management or related field is highly desirable.
• Excellent organizational and time management skills.
• Strong written and verbal communication abilities.
• Proficiency in using property management software, such as Yardi, is a plus.
• Detail-oriented with a focus on accuracy and quality.
• Ability to handle multiple tasks and prioritize effectively.
• Strong problem-solving and decision-making skills.
• Ability to work independently and as part of a team.

Neighborhood Management LLC is an equal opportunity employer.

Neighborhood Management, LLC is a community association management firm with 30 years of experience managing homeowner, condo and commercial associations. Neighborhood Management, LLC specialized in managing large homeowner’s associations around the southeastern United States.

We now manage 125+ associations with over 20,000+ members, so your association gets to benefit from not only our 30 years of experience managing some of the best communities in the Birmingham area but also the experience in managing a v