More jobs:
Hybrid Patient Experience & Service Recovery Advisor
Job in
Prattville, Autauga County, Alabama, 36066, USA
Listed on 2026-08-07
Listing for:
SSM Health Care Corporation
Full Time
position Listed on 2026-08-07
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
SSM Health St. Mary's Hospital – Madison is seeking a qualified professional to enhance patient and customer experiences by analyzing feedback, coaching teams, and guiding improvement initiatives across the system.
The role partners with leaders and frontline staff to identify service-excellence strategies, manage complaint resolution with compassion, and escalate issues as needed to drive performance improvement.
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