Medical Front Desk Associate

Medical Front Desk Receptionist (High-Performance Role - Not for Everyone)

Health Star Clinic
Prattville, AL

We are a fast-paced, high-volume Chiropractic office, family-owned for over 20 years. We are known throughout Montgomery and surrounding areas for exceptional customer service, strong systems, and results-driven patient care.

We are not looking for someone to "fill a seat."
We are hiring an all-star who can perform under pressure, communicate with confidence, and execute at a high level every day.

Do not apply if you:

• Dislike being on the phone or speaking with people frequently
• Struggle with multitasking or working in a fast-paced environment
• Are uncomfortable discussing money or collecting payments
• Need constant direction instead of following established systems
• Lack energy, urgency, or professionalism in your communication
• Are unwilling to memorize phone scripts and use them consistently
• Are unwilling to proactively call patients who have missed appointments or are not following through with their care plans
• Bring negativity, distractions, or cannot commit to showing up for a reliable consistent work schedule.

Your primary responsibility is to drive patient compliance and schedule adherence.

You must be able to:

• Confidently communicate the importance of following the doctor's treatment plan
• Ensure patients are properly scheduled for all necessary visits
• Maintain control of the schedule while delivering an exceptional patient experience

You will be on the phone a significant portion of the day. This requires strong phone presence, excellent tone, and consistent professionalism.

• Communicate clearly and confidently with patients about their care plan
• Guide patients toward scheduling and maintaining recommended treatment
• Maintain a positive, energetic tone that is heard over the phone
• Provide the highest level of customer service at all times
• Use structured phone scripts and communication frameworks consistently

• Greet patients with professionalism and energy
• Check patients out and schedule follow-up visits according to protocol
• Handle all scheduling and rescheduling efficiently and accurately
• Manage a high volume of incoming and outgoing calls daily
• Proactively contact patients who have missed appointments or fallen off their care plan

• Collect payments at time of service confidently and professionally
• Answer basic billing questions related to charges and payments
• Ensure financial and service entries are accurate and complete

• Communicate with team members regarding:
  • Referrals
  • Authorizations
  • Patient record and statement requests

• Ensure patient charts, services, and financials are recorded correctly
• Confirm appointment reminders are being sent consistently
• Follow all office systems and protocols without deviation.
• Performance Expectations (KPIs)
  • Patient Scheduling Compliance (patients scheduled according to care plans)
  • Reactivation / Reschedule Rate (missed appointments recovered)
  • Call Performance (volume + quality + professionalism)
  • Collections at Time of Service
  • Schedule Efficiency (minimizing gaps in provider schedules)
  • Patient Experience & Retention
• This role is measured. Top performers consistently meet or exceed:

• Excellent communication skills (verbal and phone-based)
• High energy with a positive, engaging personality
• Ability to handle constant patient interaction without burnout or attitude shifts
• Strong attention to detail and ability to follow structured systems
• Comfortable handling money conversations and collections
• Professional grammar and phone etiquette
• Willingness to memorize, follow, and…