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Tier 2 Service Desk Analyst - Cyber Support & Growth
Job in
Prattville, Autauga County, Alabama, 36066, USA
Listed on 2026-07-25
Listing for:
Summit7
Full Time
position Listed on 2026-07-25
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Summit 7 Systems is seeking an IT Support Specialist to address technical issues across Microsoft core applications and Windows OS. The role includes creating knowledge base content, mentoring junior staff, and coordinating between engineers and tier 1 technicians.
You will handle policy documentation, network diagrams, and process improvements while maintaining a strong focus on customer service and effective communication with clients, including outage notices and task updates.
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