Sr Internal Business Systems Analyst

Madison, United States | Posted on 08/20/2026

• Actual Job Title Sr Internal Business Systems Analyst
• Job Type FT Contract
• Contract duration 1 year
• Date Opened 08/20/2026
• Target Date 08/26/2026
• City Madison
• State/Province Wisconsin
• Country United States
• Assigned Recruiter(s) Pranali Chaudhari
• Number of Positions 1

The Project Manager & Business Process Improvement Analyst serves as a division-

wide consultant for the Division of Quality Assurance (DQA), providing leadership and

expertise in project management, business process improvement, organizational

modernization, and technology enablement initiatives. This position is responsible for

evaluating, designing, standardizing, and improving operational processes across all

DQA bureaus and offices to ensure efficiency, consistency, compliance, and alignment

with division strategic priorities.

The incumbent leads complex cross-functional projects, facilitates organizational

change initiatives, conducts end-to-end process reviews, develops quality assurance

measures, and implements solutions that improve operational effectiveness and service

delivery. The position works collaboratively with program leadership, subject matter

experts, and information technology teams to identify business needs, translate

operational requirements into technical solutions, and support successful

implementation of technology-enabled improvements.

A significant responsibility of this role includes supporting DQA modernization efforts

through the development and implementation of the DHS DQA Provider Portal and

related systems. The position provides project management, consultation, process

design, training, and vendor coordination to support licensing applications, license

renewals, background checks, annual reports, electronic payments, regulatory

workflows, and the conversion of legacy database systems. The incumbent serves as a

liaison between DQA staff and external system vendors to ensure business

requirements are accurately understood, developed, tested, and implemented.

This position plays a critical role in advancing division-wide modernization efforts by

promoting standardized workflows, improved data quality, streamlined business

processes, enhanced reporting capabilities, and an improved user experience for DQA

staff and provider communities.

Goals and Worker Activities

A. Business Process Improvement, Standardization, and Quality Assurance (40%)

1. Conduct comprehensive reviews of business workflows across DQA to identify

inefficiencies, bottlenecks, duplicative activities, compliance risks, and

opportunities for improvement.

2. Analyze business processes to ensure compliance with applicable statutes,

administrative codes, DQA policies, and operational requirements.

3. Develop standardized workflows, procedures, templates, and business practices

to improve consistency across bureaus and program areas.

4. Design and implement quality assurance measures, audit tools, process controls,

and performance metrics to monitor effectiveness and compliance.

5. Perform root-cause analysis to identify recurring issues and develop corrective

actions that improve operational outcomes.

6. Research, recommend, and implement best practices related to process

improvement, workflow design, operational efficiency, and organizational

7. Develop and maintain standardized performance reports and metrics to support

decision-making, workload management, and performance monitoring.

8. Analyze operational data and provide feedback, recommendations, and training

related to quality improvement initiatives and the DHS DQA Provider Portal.

9. Assist DQA staff in documenting current and future-state business processes,

including identification of automation opportunities.

10. Communicate documented business requirements and process improvements to

system vendors and technology partners to support system development and

implementation.

B. Project Management for Division Priorities and Modernization Initiatives (30%)

1. Lead division-wide and bureau-specific projects through all phases of the project

lifecycle, including initiation, planning, execution, monitoring, and implementation.

2. Develop project charters, work plans, schedules, risk assessments, status

reports, and post-implementation evaluations.

and success measures.

4. Facilitate collaboration among internal and external stakeholders to ensure

effective communication, engagement, and alignment throughout project

activities.

5. Identify project risks, develop mitigation strategies, and resolve barriers that may

impact project outcomes.

6. Support implementation of modernization initiatives, business transformations,

and operational improvements across DQA.

7. Develop and implement change management strategies to support adoption of

new systems, workflows, and business practices.

8. Ensure projects align with DQA strategic priorities, operational objectives, and

regulatory requirements.

C. Technology Enablement, Automation, and IT Liaison Functions (20%)

1. Serve as the primary liaison between DQA business…