Transportation Assistant

Summary

This position is located within the Northern Arizona VA Healthcare System in the Health Administrative Service (HAS). The incumbent has responsibility for the administrative completion of beneficiary travel reimbursements—ambulance invoicing and payment processing—and patient funds activities and will serve as transportation dispatcher, rotating between Beneficiary Travel and Patient Transportation Dispatch desks.

To qualify for this position, applicants must meet all requirements before the closing date of this announcement—07/20/2026. Time‑In‑Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time‑in‑grade requirements by the closing date of this announcement. For a GS‑6 position you must have served 52 weeks at the GS‑5. The grade may have been in any occupation but must have been held in the Federal service.

An SF‑50 that shows your time‑in‑grade eligibility must be submitted with your application materials. If the most recent SF‑50 has an effective date within the past year, it may not clearly demonstrate you possess one‑year time‑in‑grade— as required by the announcement. In this instance you must provide an additional SF‑50 that clearly demonstrates one‑year time‑in‑grade.

Note:

Time‑In‑Grade requirements also apply to former Federal employees applying for reinstatement and to current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Grade Determinations:

• GS‑05:
You may qualify based on your experience and/or education as described below:

• Specialized

Experience:

One year of specialized experience equivalent to at least the next lower grade GS‑04 (examples: preparing written instructions and correspondence; performing data entry into an automated system; scheduling appointments and admissions; collecting, compiling, and tracking data; ensuring compliance with regulations and procedures).

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Education:

Applicants may substitute education for the required experience. To qualify you must have successfully completed 4 years above high school in any field for which high school graduation or its equivalent is the normal prerequisite. Transcripts must be submitted with your application materials. Education must have been obtained at an accredited college or university and must demonstrate the knowledge, skills, and abilities necessary to do the work of this position.

• Combination:
Applicants may combine education and experience. One full academic year of study beyond the second year (30 semester hours) is equivalent to 6 months of specialized experience. Transcripts and evidence of education must be provided.

GS‑06:
You may qualify based on your experience as described below:

• Specialized

Experience:

One year of specialized experience equivalent to at least the next lower grade GS‑05 (examples: coordinating connections/scheduling; documenting travel information; collecting, compiling, and tracking data; performing basic data analysis and generating reports; entering data into automated databases; planning and directing a program that provides support services). Pay and volunteer experience may be credited; a full year of work is considered 35‑40 hours per week.

Applicants must indicate clearly the nature of duties, responsibilities, and hours spent.

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Physical Requirements:

The work is primarily sedentary; however, some walking and standing may be required.

For more information on these qualification standards, please visit the United States Office of Personnel Management’s website.

• Independently manage the Beneficiary Travel Program.
• Work with fellow hospital staff—other administrative and clinical personnel as professionals and team members.
• Communicate and interact with patients in a manner appropriate to the cognitive, emotional, and chronological maturation needs of adult and/or geriatric patients.
• Maintain regular and recurring contact with personnel external to the agency for the obtainment of services—sharing information and authorization, clarification or denial of payment.
• Forward all invoices certified for payment to Fiscal Service for processing.
• Prepar…