Admissions Operations Mail Specialist

The Opportunity

Embry‑Riddle Aeronautical University (ERAU) seeks a dynamic, student‑centered, and forward‑thinking Admissions Operations Mail Specialist to provide visionary leadership.

The Admissions Operations Mail Specialist supports the flow of high‑volume documents, collaborates with student staff, and helps maintain accurate data within the university CRM. This role assists with mail operations, inventory coordination, and digital record systems, while providing day‑to‑day support to the imaging and application processing teams.

• Operations & Team Support:
  Assist with recruiting, training, scheduling, and guiding student workers who help with mail sorting, scanning, and data entry.
• CRM & Data Management:
  Support data updates and quality assurance efforts within the Salesforce environment.
• Mass Communication:
  Help prepare and execute mail merges using Microsoft Excel and Salesforce to produce admission letters and recruitment materials.
• Workflow Support:
  Offer troubleshooting assistance and operational support to document imaging and application teams, particularly during busy processing periods.
• Inventory Coordination:
  Monitor and help maintain appropriate stock levels of mailing supplies, brochures, and envelopes.
• Physical Mail Support:
  Assist with transporting, receiving, sorting, logging, and distributing incoming and outgoing mail and packages, including occasional use of university vehicles.
• Admissions Processing Support:
  Assist Admissions Specialists with application review preparation, data entry, document processing, and other operational tasks during peak admission cycles and high‑volume processing periods to help maintain service levels and application turnaround times.

• Education:
  
  High school diploma or equivalent required (associate's degree preferred).
• Technical
  
  Experience:
  
  Strong working knowledge of Microsoft Excel (including functions such as VLOOKUPs, pivot tables, and mail merges). Salesforce experience is preferred.
• Credentials:
  Valid driver's license with a good driving record for operating university vehicles.
• Leadership:
  Experience supporting or coordinating the work of student employees or temporary staff is helpful.

• Clear Communication:
  Ability to communicate clearly and helpfully with student workers and collaborate across admissions teams.
• Attention to Detail:
  Careful and consistent approach to data management, inventory tracking, and document handling.
• Organizational
  
  Skills:
  
  Ability to manage multiple tasks and maintain an organized, well‑functioning workspace.

• Ability to lift, move, and carry mail bins and supply boxes (approximately 50 lbs).
• Comfort with extended periods of standing, walking, bending, driving, and reaching.

The hourly rate for this role is up to $19.23. The final offer will be based on the candidate's skills, qualifications, and experience, as well as applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.

• Generous Time Off:
  Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.
• Tuition Coverage: 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution—no vesting period.
• Personal Leave:
  Relax with 15 days of personal leave for non‑exempt employees or 18 days for exempt full‑time employees in your first year.

Embry‑Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry‑Riddle makes employment decisions—based on individual merit, qualifications, and abilities. We are strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy.

Embry‑Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school‑administered programs or activities.