Program Administrator II - SBDC

Program Administrator II

The Small Business Development Center (SBDC) at Yavapai College is seeking an organized, customer-focused, and highly collaborative Program Administrator II to provide operational, administrative, and program support for one of Northern Arizona's leading business assistance organizations.

The Program Administrator II serves as the first point of contact for entrepreneurs, business owners, and community partners while providing administrative coordination for consulting services, business education programs, outreach activities, grants, and special initiatives. This position plays a critical role in ensuring an exceptional client experience and supporting the daily operations of the SBDC.

The ideal candidate enjoys working with people, thrives in a fast-paced environment, possesses excellent organizational skills, and is comfortable managing multiple priorities simultaneously.

Essential Responsibilities

• Welcome and assist entrepreneurs, business owners, community partners, and visitors.
• Coordinate intake and onboarding of new SBDC clients.
• Schedule business advising appointments and manage advisor calendars.
• Maintain confidential client records within the SBDC CRM system and ensure data accuracy.
• Assist with client correspondence, reports, and program communications.
• Coordinate workshops, webinars, training programs, and community events, including registration, logistics, materials, and follow-up.
• Prepare correspondence, presentations, reports, spreadsheets, and other business documents.
• Track program performance measures and assist with grant reporting.
• Process purchasing requests, invoices, reimbursements, and other administrative transactions in accordance with college procedures.
• Maintain office supplies, equipment, and operational resources.
• Support marketing and outreach efforts, including newsletters, social media coordination, website updates, and promotional materials.
• Coordinate meetings and maintain meeting agendas and minutes as requested.
• Build positive working relationships with community partners, local governments, chambers of commerce, lenders, and other organizations.
• Provide administrative support for special projects and new program initiatives.
• Perform other duties as assigned in support of the SBDC mission.
• Occasional travel within Yavapai County for events and outreach activities.

Minimum Qualifications

• Associate's degree or equivalent combination of education and experience.
• Three (3) years of progressively responsible administrative, program coordination, customer service, or office management experience.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Demonstrated ability to manage multiple projects with attention to detail.
• Proficiency with Microsoft Office Suite and standard office technology.
• Ability to maintain confidentiality and exercise sound judgment.

Desired Characteristics

• Outstanding customer service skills
• Initiative and sound judgment
• Strong organizational abilities
• Excellent attention to detail
• Ability to prioritize competing deadlines
• Positive, collaborative attitude
• Professionalism and discretion
• Interest in supporting entrepreneurship and small business success
• Ability to learn new technologies and systems quickly

• Bachelor's degree.
• Experience supporting business, workforce, higher education, nonprofit, or economic development programs.
• Experience with CRM or database management systems.
• Event planning or program coordination experience.
• Knowledge of social media platforms and marketing tools.
• Experience working with grants or publicly funded programs.
• Bilingual (English/Spanish) preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to stand; walk; use hands to finger, handle, or feel and reach…