Sales Manager

Sales Manager

This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Reporting to the Business Unit Manager, the Sales Manager is a high-visibility, developmental leadership role responsible for supporting the day-to-day commercial and operational execution of the Business Unit. Serving as a primary interface between customers and Canyon’s internal teams, the Sales Manager ensures customer requirements are clearly defined, communicated, and executed effectively across engineering, operations, customer service, and other support functions.

This role requires the ability to balance customer needs, operational constraints, and business priorities to support sound and profitable business decisions.

The Sales Manager is responsible for driving timely cross-functional action to support customer commitments and Business Unit objectives. This role drives resolution of customer and operational issues, supports pricing and contract activities, identifies new business opportunities, and ensures alignment and accountability across engineering, operations, customer service, and other functional teams. The Sales Manager also serves as a primary escalation point for customer and business issues and helps maintain continuity of Business Unit operations during periods of Business Unit Manager absence or travel.

• Own day-to-day customer relationships and serve as a primary point of contact for assigned accounts
• Drive cross-functional accountability across engineering, operations, customer service, and Business Unit teams to ensure customer commitments are met and issues are resolved quickly and effectively
• Coordinate with Sales Engineers and internal teams to ensure customer requirements are translated into actionable technical and operational plans
• Identify customer needs and develop business cases, pricing strategies, and commercial opportunities
• Participate in and coordinate contract negotiations, opportunity development, and commercial activities to drive bookings and profitable growth
• Monitor sales, bookings, and account performance to identify risks, opportunities, and required corrective actions
• Partner closely with the Business Unit Manager to support forecasting, annual business planning, and strategic initiatives
• Act as a key escalation point for customer concerns, operational challenges, and execution issues requiring cross-functional coordination
• Support continuity of Business Unit operations and decision-making during periods of Business Unit Manager travel or absence
• Analyze sales trends, market conditions, customer feedback, and competitive activity to support tactical and strategic decision-making
• Represent Canyon at customer meetings, trade shows, and industry events to strengthen relationships and identify growth opportunities
• Other duties as assigned, consistent with the scope and level of the role

• Strong analytical, verbal, written, and interpersonal communication skills with the ability to effectively interface with customers, management, and cross-functional teams across multiple cultures
• Strong business judgment and a solution-oriented approach to resolving customer, operational, and commercial challenges
• Ability to drive accountability and coordinate cross-functional teams in a fast-paced environment without direct reporting authority
• Negotiation, pricing, and contractual knowledge with the ability to support profitable business decisions
• Ability to navigate ambiguous or changing customer requirements throughout the sales cycle and order fulfillment process
• Strong organizational and prioritization skills with the ability to manage multiple customer issues, opportunities, and business activities simultaneously
• Ability to identify customer needs and translate them into…