Service Consultant

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

High School

1‑3 years

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Careers page:

• Great working environment
• Paid Training
• Generous incentive and bonus programs
• Paid Vacations
• Medical, Dental and Vision insurance
• 401K

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

• CDK EXPERIENCE REQUIRED
• Minimum 2 years as Service Advisor at a dealership required.
• Organized and friendly personality
• Knowledge of dealership drive lane
• Valid in‑state driver's license