Financial Services Specialist I​/ll

ANNOUNCEMENT OF EMPLOYMENT OPPORTUNITY

Full Time Temporary - 30-40 hours per week

Hiring range: $22.34 to $27.92 Per Hour

FLSA Status:
Non Exempt

Final date to receive applications: 08/13/2026

• 30-40 hour per week position.

Major Benefits for Full-Time Temporary Employees:

• A diverse range of complimentary mental health and wellness services is available, including an Employee Assistance Program, a free subscription to Calm, and health coaching
• Accrued paid sick time
• Free employee only coverage for medical, dental, vision, short-term disability, and life insurance
• Pension and long-term disability through Arizona State Retirement System,  for more details
• Supplemental benefits such as deferred compensation plans and additional life insurance

The Financial Services Specialist provides exceptional customer service to residents, businesses, and internal customers by assisting with utility billing, cashiering, account management, and related financial services. This position performs a variety of administrative, technical, and financial duties requiring accuracy, attention to detail, sound judgment, and the ability to manage multiple priorities in a fast-paced environment.

The Specialist works collaboratively with other City departments and outside agencies while maintaining confidential information and ensuring compliance with City policies and procedures.

• Provide exceptional customer service by assisting customers in person, by telephone, and through email.
• Establish new utility service accounts and process service transfers, disconnections, and account updates.
• Research and resolve customer questions regarding utility billing, payments, and City services.
• Assist customers with registering for and navigating online account services, including online utility payments, account management, and Eye On Water .
• Process customer payments, issue receipts, and accurately balance daily cash drawers.
• Schedule meter investigations and coordinate service requests with other City departments.
• Contact customers regarding delinquent accounts and explain available payment options in accordance with City policies.
• Open and distribute high-volume incoming mail for City departments.
• Answer high-volume calls for the City's main switchboard and the Revenue Services Division.
• Maintain accurate customer records and documentation.
• Perform other related duties as assigned.

In addition to the duties listed above:

• Manage online utility service applications and respond to customer email inquiries.
• Review applications for completeness and obtain any required supporting documentation.
• Ensure service requests are processed accurately and completed in a timely manner.
• Verify customer information and meter readings to ensure accurate billing.
• Research billing discrepancies and resolve account issues.
• Add and maintain special account notes and service order information.
• Process Sure Pay (automatic payment) authorizations and weekly electronic payment files.
• Order office supplies for the Revenue Services Division and City Mail Room.
• Assist with utility billing software testing, system updates, and process improvements.
• Assist with special projects and departmental initiatives.
• Verify applications for accuracy and confirm that the correct start meter read is entered for accurate billing.
• Performs other duties as assigned.

Education and Experience:

High school diploma and one year of customer service experience involving public contact, cash handling, account maintenance, or administrative support; or an equivalent combination of education, training, and experience sufficient to successfully perform the essential duties of the position.

City of Prescott employees should seek to uphold the City's core beliefs throughout their day-to-day business and with every customer they come in contact with, both internal and external. Our core beliefs are:
Acting with Integrity, Working as a Team, Being Accountable, Practicing Innovative Problem Solving, Take Pride in Excellent Results, Focusing on Our Community and Being Nice.

• Knowledge of utility billing practices and customer account management.
• Knowledge of utility, sewer, and sanitation rates.
• Knowledge of cash handling procedures.
• Knowledge of department policies, procedures, and applicable City ordinances.
• Knowledge of modern office practices and business communication.
• Knowledge of Microsoft Office applications and other business software.
• Skill in providing exceptional customer service.
• Skill in researching and resolving customer concerns.
• Skill in operating computers and standard office equipment.
• Skill in preparing reports, correspondence, spreadsheets, and records.
• Skill in prioritizing multiple tasks while maintaining accuracy.
• Ability to communicate clearly and professionally with customers and coworkers.
• Ability to analyze information and exercise sound…