Library Evening Access Services Coordinator

The Opportunity

Embry-Riddle Aeronautical University (ERAU) invites applications for the position of Library Evening Access Services Coordinator. This position plays a critical role in supporting library operations, delivering high-quality customer service, and ensuring access to library resources, services, and facilities during evening and weekend hours.

• Provide direct assistance at library service desks, helping constituents discover, access, and utilize library collections, resources, and services in a variety of formats.
• Manage the circulation of library materials and equipment, including check-out and check-in functions.
• Utilize the Alma Library Services Platform (LSP), shared with the ERAU Hunt Library, to support circulation and access services operations.
• Oversee library operations, services, facilities, and resources during evening hours, serving as the primary staff member responsible for library operations during assigned shifts.
• Serve as the full-time staff member in charge on Saturdays and conduct facility closing procedures on Fridays and Saturdays.
• Monitor and respond appropriately to facility, operational, and safety-related concerns.
• Assist with the supervision, training, scheduling, and evaluation of student assistants, with direct responsibility for evening student staff supervision.
• Support the daily operations and ongoing functions of the Access Services unit.
• Coordinate facility-related requests and submit work orders to Facilities Management, Safety, and Custodial Services as needed.
• Participate as a member of the Library Marketing Committee and contribute to outreach and promotional initiatives.

• Provide frontline constituent service at library service points, assisting students and faculty members with access to library resources, services, materials, and technology.
• Utilize the Alma Library Services Platform to manage circulation transactions, patron accounts, equipment lending, and resource access.
• Troubleshoot and support library technology, including computers, printers, scanners, plotters, study room equipment, and loanable devices.
• Interpret and enforce library policies, procedures, patron confidentiality standards, and FERPA requirements.
• Resolve patron inquiries, complaints, and registration issues while maintaining a high level of constituent service.
• Receive billing questions and elevate as needed to Access Services Supervisor or designated authority.

• Oversee evening and weekend library operations, including facility closing procedures on Fridays and Saturdays.
• Support Access Services functions and serve as a cross-trained backup for departmental operations.
• Manage Course Reserves services, maintain usage statistics, and communicate with faculty and staff.
• Maintain departmental documentation, policies, procedures, and student employee resources.
• Contribute to library marketing, outreach initiatives, displays, exhibits, and programming.

• Assist with recruiting, hiring, onboarding, training, scheduling, and evaluating student assistants.
• Provide direct supervision of student employees during evening and Saturday shifts.
• Monitor performance, ensure compliance with departmental policies, and support professional development opportunities.
• Collaborate with the Access Services team to maintain adequate staffing and service coverage.

• Promote a safe, secure, and welcoming library environment.
• Serve as the evening liaison with Safety, Facilities Management, and Custodial Services.
• Submit and monitor facility work orders and respond to operational and emergency situations as needed.

• Support library outreach, marketing, strategic initiatives, and special projects.
• Participate in library, campus, and university committees and meetings.
• Stay current with trends and best practices in library services through ongoing training and professional development.

• Support university and library strategic goals.
• Contribute to the continuous improvement of library services and operations.
• Perform other duties as assigned.

Fall and Spring Semesters:
Tuesday through Saturday, 12:00 p.m.

- 9:00 p.m.

Final Examination Period Extended

Hours:

Tuesday through Thursday, 12:00 p.m.

- 9:00 p.m.;
Friday and Saturday, 4:00 p.m.

- 1:00 a.m.

Summer

Schedule:

Tuesday through Friday, 7:00 a.m.

- 5:00 p.m.

Work hours may vary during academic breaks, holidays, and special operating periods to meet library staffing and service needs.

• High school (or GED) level ability in grammar spelling, basic composition, and math.

• Analytical skills with an in depth knowledge of information systems and technical expertise with Microsoft operating systems, Access, Excel, PowerPoint, Word, Outlook/email, and Internet end- user applications.
• Adaptability:
  Ability to work in an environment…