Sales Engineer

This position must meet Export Control compliance requirements, therefore a "US Person" as defined by 22 C.F.R. § 120.15 is required. "US Person" includes US Citizen, lawful permanent resident, refugee, or asylee. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

About the Company

Canyon Aero Connect stands as one of the world's leading suppliers of avionic-standard aircraft communications, navigation and audio/intercom systems. Canyon's products have been widely adopted and proven in-service across a wide range of civilian, paramilitary and military fixed-wing and rotorcraft applications. Over the years, we've become known as the benchmark in aircraft tactical communication and audio equipment for Air Ambulance, Law Enforcement, SAR, EMS, Electronic News Gathering, Military and Marine applications.

Products include digital and analog radio/audio management systems, Tac/Com, VHF/UHF radio systems, intercoms, data interface accessories, and aural warning.

Role purpose (position scope):

Reporting to the International Sales Manager and aligned to a specific Business Unit, the Sales Engineer is a customer-facing technical and commercial role responsible for supporting customer applications, product implementation, technical training, and Business Unit growth initiatives. The Sales Engineer serves as a primary technical interface between customers and Canyon's internal teams, helping customers successfully integrate, operate, and maintain Canyon products while identifying opportunities to improve customer capability, operational performance, and long-term business growth.

The Sales Engineer plays a critical role in understanding customer operations, identifying met and unmet customer needs, and translating customer feedback into actionable product improvement opportunities, business cases, and operational requirements. This role works closely with Business Unit leadership, engineering, operations, and customer service teams to support customer-driven solutions, troubleshoot installation and operational issues, and improve the overall customer experience throughout the product lifecycle.

The Sales Engineer is expected to build strong customer relationships through technical expertise, responsiveness, training leadership, and operational support. This role also supports customer growth initiatives, opportunity development, and account management activities aligned to Business Unit objectives. The ideal candidate demonstrates strong technical aptitude, customer engagement capability, business awareness, and long-term leadership potential with the ability to grow into broader commercial and Business Unit leadership responsibilities over time.

Key Responsibilities:

Customer Support

• Serve as a primary technical point of contact for assigned customers, aircraft platforms, and Business Unit activities
• Build strong working relationships with customers, operators, maintenance personnel, and technical teams
• Support customer onboarding, installation activities, troubleshooting, and operational integration of Canyon products
• Troubleshoot aircraft, avionics, installation, and operational issues in collaboration with customers and internal engineering teams
• Lead end-user product and operational training activities for customers, operators, maintenance personnel, and technical teams
• Develop customer familiarity, operational proficiency, and long-term product adoption for Canyon systems and products
• Drive customer satisfaction through responsive technical support, proactive communication, and effective issue resolution
• Capture and communicate customer feedback, operational pain points, and emerging market requirements to Business Unit and engineering teams
• Identify unmet customer needs and help develop actionable product improvement opportunities, technical requirements, and business cases
• Coordinate with engineering, operations, customer service, and Business Unit leadership to support execution of customer-driven solutions
• Support customer compliance, technical documentation, and operational support requirements as needed
• Support development and continuous improvement of customer training materials, procedures, and operational documentation
• Coordinate cross-functional activities to support customer commitments, product implementation, troubleshooting, and issue resolution

Business Development

• Support Business Unit growth initiatives through opportunity identification, proposal support, pricing input, customer relationship development, and account support activities
• Develop and maintain strong customer relationships within assigned accounts and markets
• Support assigned customer accounts and contribute to account growth, opportunity expansion, and long-term customer development activities
• Participate in customer meetings, trade shows, demonstrations, and industry events to strengthen…