Escrow Officer

Job Purpose

The Escrow Officer is responsible for any and all things involved on all their files. It is the Escrow Officer’s responsibility to make sure that the files on their unit are being handled properly. This involves auditing work completed by Escrow Processors and Escrow Assistants. The Escrow Officer accepts input and new ideas from all to make sure the unit runs more efficiently.

• All capabilities of a basic Escrow Processor, Escrow Assistant, Senior Escrow Assistant, Junior Escrow Officer:
  Run a Sale/Refinance unit from opening to closing
• Answer questions and give direction to the Escrow Processors and Escrow Assistants
• Have full knowledge of escrow and be able to resolve situations/issues/problems that may arise in a professional, and customer‑centric manner
• Delegate workload on a daily basis to ensure work is being completed on time or in a timely manner and that no one is overwhelmed
• Handle all customers and/or phone calls that exceed the capabilities of the Escrow Processors/Escrow Assistants and Junior Escrow Officers
• Ensure that the entire unit is delivering excellent customer service
• Provide training to the Escrow Assistants/Escrow Processors and Junior Escrow Officers to ensure their opportunities for advancement
• Be aware and resolve any situations that arise within the unit professionally and efficiently
• Aid in the workload when the Escrow Processors and/or Escrow Assistants as needed
• Productivity: a minimum productivity per employee on the unit of $15,000 per month
• Other duties as assigned

Has frequent contact and communicates continuously with visitors, customers, employees, and vendors.

• High School Diploma or Equivalent
• 5+ years of experience as an Escrow Officer is required
• Proficiency in Google and Microsoft Office with the ability to type 40 WPM+
• Experience using Qualia is preferred
• Strong working knowledge of Windows/Mac operating system
• Must have a minimum book of business of $15,000 a month.
• Previous real estate experience is desired

• Ability to communicate clearly, professional, and courteously in writing and verbally
• Strong organization skills with an attention to detail
• Strong analytical and problem solving skills
• Must have well‑developed interpersonal skills with the ability to establish highly functional relationships with diverse personalities both within and outside the company
• Works well on a team and collaborates with others but also be able to work independently.
• Ability to effectively manage tasks with minimal supervision
• Must be diligent and persistent in follow-up and completion
• Able to function in a fast‑paced environment with tight and changing deadlines

The Escrow Officer must be able to bend, stoop, stand, drive, and sit for various lengths of time. They must be able to lift and carry items up to 20 lbs. This is primarily a sedentary office classification and employees work in an office with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.