IT Specialist IV; Systems Administrator Prescott

Position: IT Specialist IV (Systems Administrator) - ITS (Prescott)
Systems Administrator

Yavapai County Information Technology Services (ITS) is seeking an IT Specialist IV, specializing in systems administration within a Windows server environment, particularly focusing on Hyper-V virtualization and adherence to regulatory compliance requirements such as CIS, CJIS, HIPAA, and PCI. Ideal candidate will have a solid foundational knowledge of networking and will effectively utilize Power Shell scripting and automation to enhance our team at Yavapai County.

* Oversees the ensuring of network/system availability to include all centralized and internet-based resources; communicates status of requested services to county-wide departmental liaisons. Services include (but not limited to): responds to service calls, provides technical expertise, and ensures timely resolution of customer reported problems.

* Oversees small to medium individual and multi-department projects within the ITS project portfolio while observing established ITS project management procedures. Using appropriate technology, creates project deliverables as specified for the project; examples include a requirements document, statement of work, test plans and diagrams.

* Collaborates with county-wide IT stakeholders to define requirements and translate such business needs into technical solutions; provides recommendations for software and/or systems.

* Designs, develops, tests, and maintains custom systems; prepares test plans for assigned systems and develops test data and tests procedures for those systems.

* Prepares and maintains customer and internal documentation.

* Assists in providing technical assistance and training to junior staff.

* Provides level III technical expertise.

* Performs varied systems analysis, configuration, and implementation work.

* Assists in developing departmental standards and procedures; complies with all County and departmental policies and procedures.

* Maintains expertise in current technologies.

* Performs other job-related duties as assigned.

Education:

Bachelor's degree in Information Systems or related field.

Experience:

A minimum of four (4) years of experience in information technology or related field. An equivalent combination of directly related work experience and education may substitute for the degree requirement on a year-per-year basis.

Additional Requirements:

Must possess a valid Arizona driver's license.

Required Knowledge, Skills, and Abilities:

 Knowledge of:

* Scripting/query languages and concepts; enterprise networking and internet-related technologies.

* Technology and practices as they relate to enterprise software and applications, enterprise desktop management and virtual desktop infrastructure (VDI).

* Cloud technologies and multi-vendor software environments.

* Internet-related technologies.

* Basic security and how it relates to specific software or systems.

* Technology-related principles, concepts, and terminology.

* Principals of project management.

* Business mathematics and writing.

* Recordkeeping and filing principles and practices.

* Basic job planning and prioritizing.

* Business English, spelling, grammar, punctuation, and composition.

* Clerical office practices and procedures.

* Research techniques and report writing.

* Current Microsoft Office software.

* Filing and recordkeeping.

Skill in:

* Designing, maintaining, and troubleshooting complex system solutions.

* Designing and presenting materials and information to audiences.

* Preparing clear, concise, accurate documentation, instructions, correspondence, and other written materials.

* Logic and problem-solving techniques.

* Understanding and communicating information about complex systems to individuals with varying levels of expertise.

* Organizing work, setting priorities, and meeting critical deadlines.

* Communicating effectively verbally and in writing and communicating orally in a face-to-face setting and by telephone with public and employees.

* Organization and adherence to detail.

Ability to:

* Provide support and guidance to junior staff on the more technically challenging issues and assignments.

* Respond effectively to user problems and needs.

* Analyze user requirements and recommend appropriate solutions.

* Prioritize work, meet deadlines, and make independent decisions.

* Work independently with oversight.

* Maintain expertise in relevant technologies.

* Comprehend complex verbal and written instructions.

* Provide exceptional customer service, demonstrating tact and diplomacy.

* Protect confidential information and maintain discretion.

* Develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, County officials, and the public.

* Keep management informed of key operating issues affecting the department.

* Remain current in knowledge required to perform assigned duties.  

* Handle confidential matters and maintain discretion always.

* Work professionally and effectively with co-workers, clients, and the general public.

* Act with…