CAD​/RMS Administrator

CAD/RMS Administrator

Plans, coordinates, and performs the configuration, maintenance, and support of computer-aided dispatch (CAD), records management system (RMS), and related public safety software and technologies. Ensures system reliability, security, and operational effectiveness in support of 24/7 emergency communications operations. Collaborates with the Information Technology department, public safety personnel, and software vendors to implement best practices, resolve issues, and support system integrations.

Hiring Range: $36.34 to $45.42

FLSA Status:
Non-Exempt (eligible for overtime)

Pay Grade: 115

Full Pay Range: $36.34 to $54.51

Final date to receive applications: 07/26/2026

Benefits

Summary:

Major Benefits for Full-Time Regular Employees:

• A diverse range of complimentary mental health and wellness services is available, including an Employee Assistance Program, a free subscription to Calm, and health coaching
• Paid time off up to 20 days in first year of employment
• 10 paid holidays and 1 floating holiday per year
• Free employee only coverage for medical, dental, vision, short-term disability, and life insurance
• Free family coverage for select medical and dental plans
• Pension and long-term disability through Arizona State Retirement System
• Supplemental benefits such as deferred compensation plans and additional life insurance

Position Summary:

Plans, coordinates, and performs the configuration, maintenance, and support of computer-aided dispatch (CAD), records management system (RMS), and related public safety software and technologies. Ensures system reliability, security, and operational effectiveness in support of 24/7 emergency communications operations. Collaborates with the Information Technology department, public safety personnel, and software vendors to implement best practices, resolve issues, and support system integrations.

Essential Duties:

• Serve as primary administrator for CAD and RMS software.
• Ensure system uptime, reliability, and performance for 24/7 emergency operations.
• Provide administrative support for ancillary public safety systems that directly integrate with or support CAD and RMS operations, as defined in the applicable intergovernmental agreement.
• Configure CAD and RMS systems to meet the operational needs of public safety partners.
• Maintain and update user accounts, unit configurations, and agency-specific settings within CAD and RMS platforms.
• Configure and maintain CAD response plans, including unit recommendations, run orders, and related dispatch parameters, in coordination with participating agencies.
• Plan, test, and coordinate the deployment of software updates, patches, and configuration changes with IT staff, reviewing release notes to assess the impact of new features prior to deployment.
• Maintain CAD and RMS data with a working knowledge of the underlying database structure, including running queries, generating reports, and ensuring data accuracy.
• Diagnose and resolve CAD and RMS issues, escalating to vendors or IT staff as needed.
• Provide front-line technical support to dispatchers, field users, and partner agency staff for CAD, RMS, and directly integrated public safety systems.
• Diagnose and resolve system, software, and integration issues promptly to minimize operational disruptions.
• Submit and manage support tickets with software vendors and track resolution status.
• Communicate system updates, maintenance schedules, and issue status clearly to staff and leadership.
• Maintain integrations between CAD, RMS, GIS, mobile data, and other PRCC public safety systems.
• Coordinate with partner agencies to ensure consistent system configuration and data exchange.
• Support the evaluation, procurement, and implementation of new or replacement public safety systems, including participating in requirements gathering, vendor demonstrations, acceptance testing and end user training.
• Recognize that cybersecurity and data protection are shared responsibilities; support the application of best practices and system hardening for CAD and RMS in coordination with City IT and adhere to all applicable policies governing the handling and protection of sensitive public safety data.
• Manage user access, permissions, and account provisioning in accordance with policy.
• Ensure compliance with Criminal Justice Information Services (CJIS) security requirements.
• Monitor system performance and data integrity and escalate anomalies as appropriate.
• Coordinate with IT staff to support backup and disaster recovery procedures for CAD and RMS systems.
• Develop and deliver training to end users on CAD and RMS system features and procedures.
• Maintain system documentation, configuration records, and operational manuals.
• May participate in on-call rotation and should expect to provide technical support outside of regular business hours as needed in response to system outages, critical issues, and emergency maintenance requirements.
• Ensure regulatory and policy compliance across all supported systems.
• Provide data retrieval and reporting…