Service Manager

Job Overview

The Service Manager is responsible for leading and overseeing service operations for the Prescott branch, supporting mining customers across Northern Arizona. This role manages a small but critical team of technicians and is accountable for safety, utilization, customer satisfaction, and overall service performance.

This position is ideal for an experienced service leader who is strong in people leadership, time management, and customer communication. Candidates with construction equipment or related heavy equipment experience will be considered.

• Ensure the safety of the employee and work environment.
• Develop plans to achieve department goals for quality and efficiency.
• Manage accounts receivables as defined in business plan.
• Ensure proper training is provided for the service technicians and service administration.
• Work with factory representatives to ensure warranty factory campaigns are completed.
• Enforce high work standards for quality and professional service.
• Manage the service department to operate within the guidelines set by our manufacturers policies and procedure manuals.
• Ensure the proper tools are acquired to perform service functions.
• Ensure service goals and operating plan goals are achieved.

• 5+ years experience as a technician or supervisor
• Basic hydraulic, electrical and mechanical skills
• Ability to deal with problems involving several concrete variables in standardized situations
• Problem Solving
  
  Skills:
  
  Identifies and resolves problems in a timely manner
• Customer Service
  
  Skills:
  
  Responds promptly to customer needs
• Teamwork
  
  Skills:
  
  Balances team and individual responsibilities
• Planning/Organizing
  
  Skills:
  
  Prioritizes and plans work activities
• Professionalism:
  Reacts well under pressure; accepts responsibility for own actions; follows through on commitments
• Quality:
  Demonstrates accuracy and thoroughness; monitors own work to ensure quality
• Quantity:
  Meets productivity standards; completes work in a timely manner
• Safety:
  Observes safety procedures; reports potentially unsafe conditions