Retail Associate | Hotel St. Michael Prescott, AZ

Overview

Hotel Equities, multi-award-winning hotel development, and hospitality management company, is currently searching for a retail associate for the Hotel St. Michael in Prescott, AZ.

Serve as the initial point of contact for hotel guests and retail customers, welcoming each individual with a courteous, professional demeanor and a friendly smile. Provide helpful information and assistance as needed, while ensuring the store remains well-organized, fully stocked, visually appealing, and inviting for all visitors.

• Reports to the Retail Manager and / or Supervisor

• Greeting customers as they enter the store and assisting them in finding products they need
• Processing transactions and operating cash registers, accepting payments and making change
• Accurately handle cash and credit card transactions
• Answering customer inquiries regarding products, services, and store policies
• Maintaining clean and organized sales floors, ensuring all merchandise is accurately priced and displayed
• Restocking shelves and displays with new or returned products
• Assisting with inventory management, including receiving and unpacking new stock
• Handling customer complaints and returns in a professional and courteous manner
• Upsell or suggest additional products to customers to meet sales goals
• Work with the sales team to achieve sales targets

• Prior
  
  Experience:
  
  1+ Previous Retail in hospitality or fast-paced environment preferred.

• IT Expertise: Advanced knowledge of computer software (including Microsoft Office, Outlook) and POS systems is preferred.
• Education: High School diploma or GED required; college degree preferred.
• Subject Expertise: Previous retail experience is preferred
• Excellent customer service skills
• Ability to communicate effectively
• Basic mathematical skills
• Attention to detail
• Ability to work in a fast-paced environment
• High school diploma or equivalent
• Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
• Report any unusual occurrences and/or request to Supervisor.
• Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
• Must be service oriented with excellent customer service and sales skills
• Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
• Must be energetic and outgoing
• Must possess excellent interpersonal and organizational skills
• Must be able to follow directions with attention to detail, speed and accuracy
• Must be a team player with the ability to work under minimal supervision
• Must be able to multi-task in a fast-paced work environment
• Must be able to understand and work with basic financial information and solve basic arithmetic problems
• Must be able to type 45 wpm and have the ability to input data and access information on the computer
• Must have proficient working knowledge of Microsoft Office
• Must be able to exercise confidentiality and discretion.

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required:
  
  As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours
  
  Required:
  
  Must primarily work during business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

• Lifting/Pushing/Pulling/Carrying
  Frequent, for lifting merchandise and inventory boxes, etc., for placing on shelves for storage and / or assisting with inventory and / or restocking shelves and / or displays in retail area. For vacuuming and / or sweeping and / or mopping the retail space and / or store as needed, emptying waste baskets, etc. weighing up to 25 lbs.
• Bending/Kneeling
  Frequent, for stocking shelves and / or assisting with inventory in store room, cleaning and dusting of furniture, and display cases and shelves, etc.
• Mobility
  Continuous,…