Case Manager

Position: Case Manager I
This position reports directly to the Director of Behavioral Health at U.S.VETS. With supervision, the Case Manager I is responsible for providing guidance to veterans to achieve their highest level of independence. Case management is a collaborative process which assesses, plans, implements, coordinates, monitors, and evaluates the selection of services to optimally meet each individual clients’ needs.

Responsibilities For Case Managers of all U.S.VETS Programs:

Under supervision of Case Manager III, Program Coordinator, or Clinical Director, assists with assessing veterans referred to the program to include any problems, needs, or barriers identified in the following areas:
Housing, Employment, Education/Training, Financial, Sobriety Support/Addiction Treatment, Legal, Family/Social, and Medical/Psychiatric Coordinates care with VA personnel and other community partners on behalf of clients to for eligibility documentation, mental and physical health services

Facilitates client intake process and compiles client files for the program and teammates, ensuring all program eligibility documentation is complete

With supervision, collaborates with clients to complete Individual Action Plans (IAP) that are approved and signed by Case Manager III, Program Coordinator, or Clinical Director Assists all Case Managers in maintaining confidential client files in a professional and timely manner ensuring all forms are the most recently revised versions and in compliance with organization standards; all required documents are present, complete, signed by the client and staff as applicable;

and documents are placed in the correct order according to organization standards

Meets with clients as specified by program requirements and documents progress notes in Data/Assessment/Plan (DAP) format that are approved and signed by Case Manager III, Program Coordinator, or Clinical Director Reviews and documents updates for IAPs on a monthly basis

Completes timely discharge summaries that are approved and signed by Case Manager III, Program Coordinator, or Clinical Director Conducts home visits (whether at project-based units or scattered site) to provide case management services and ensure health and welfare of clients

Assists in quality management activities, data collection, and preparing reports

With supervision, facilitates client life skills classes

Assists in providing specialized case management services and life skills groups/classes to veteran subpopulations as applicable (such as female veterans, disabled veterans, Iraq/Afghanistan veterans, etc.)Conducts random drug and alcohol screenings of clients

Maintains confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA) standards

Completes accurate and timely data entry into the HMIS system as applicable and other required internal and external databases

Documents client referrals for services

Attends scheduled team meetings and trainings

Maintains and submits time sheets, mileage logs, client expenses, and other required documentation accurately and in a timely fashion

Performs other duties as required

Staff who have a valid driver’s license and meet company insurance requirements may be requested to complete a provided driver training course and drive company vehicles for work-related activities to include client transportation

Requirements

High School Diploma required

One year of experience in social services or related field preferred

Experience working with homeless and/or veterans preferred

Certification in Substance Abuse Counseling preferred

Experience facilitating support groups preferred

Strong oral and written communication skills

Professional manner and appearance

Ability to work independently and within a team Ability to take direction

Ability to work effectively with diverse group of clients, staff, and community members

Computer proficient in Microsoft Office and Internet Valid driver’s license required. If driving company vehicles, must meet company insurance requirements and complete a provided driver training course
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