Lead Veteran Service Assistant

Make an Impact Join a mission-driven team supporting veterans experiencing homelessness as they transition into stable housing. As a Lead Veteran Service Assistant, you will oversee daily residential operations, supervise front-line staff, and ensure veterans receive consistent, high-quality basic services in a safe and structured environment.

This role is ideal for a hands-on leader with experience in residential programs, shelter operations, or direct service delivery.

Key Responsibilities Supervise daily delivery of residential services including shelter, meals, hygiene, and basic needs

Lead and support Veteran Service Assistant staff to ensure consistent, high-quality service delivery

Coordinate daily operations, including staff assignments and service coverage

Develop weekly staff schedules in partnership with the Veteran Services Coordinator Provide training, coaching, and supervision to residential staff

Monitor client behavior and de-escalate conflicts to maintain a safe and stable environment

Document and report incidents, including verbal or physical altercations

Ensure smooth day-to-day operations and continuity of services

Coordinate with leadership to maintain inventory of supplies and meal services

Support implementation of sobriety-focused programming, including UA testing

Oversee safety protocols and emergency procedures at the site Track and report residential services data and ensure timely documentation

Supervise mail and client communication processes within the facility

Minimum of 2 years of leadership experience in nonprofit, shelter, or residential services

At least 1 year of experience in a Veterans Services, housing program, or similar setting

Proven ability to supervise and manage front-line staff

Strong skills in conflict resolution, de-escalation, and client engagement

Experience working in client-centered environments and supporting sober living or structured programs

Excellent communication and interpersonal skills

Basic computer skills for reporting and documentation

Ability to work independently and as part of a team in a fast-paced environment

Valid driver’s license and ability to meet insurance requirements

Preferred Qualifications Experience working with veterans, homeless populations, or behavioral health settings

Experience in residential shelter operations or supportive housing programs

Why Join U.S.VETS Direct impact on the daily lives of veterans in need Leadership opportunity in a fast-paced, mission-driven environment

Collaborative team focused on housing stability and supportive services