Academic Success Coach – 2 Positions

• Serve as the primary point of contact for students from matriculation through graduation.
• Provide seamless, student-centered support across the entire enrollment and academic journey.
• Conduct proactive outreach, degree planning, and academic coaching to promote student persistence, retention, and success.
• Support students in navigating University policies and systems, connect them to resources.
• Collaborate with faculty, staff, and administrators across departments for personalized guidance.
• Conduct work in a collaborative environment with remote, hybrid, or in-person options.

• Bachelor’s degree and 3–5 years of experience in a professional setting, such as advising, counseling, admissions, tutoring, education, or customer service.
• Exceptional interpersonal, written, and verbal communication skills.
• Demonstrated ability to build rapport and motivate students.
• Proven organizational skills, attention to detail, and ability to manage multiple priorities.
• Ability to interpret and explain academic policies and degree requirements.
• Experience with Microsoft Office Suite, Google Workspace, and communication technologies (e.g., Zoom).
• Commitment to maintaining confidentiality and FERPA compliance.
• Ability to work both independently and collaboratively in a fast-paced, student-centered environment.
• Strong problem-solving skills and a proactive approach to addressing student needs.
• For remote/hybrid work: reliable high-speed internet (minimum 25 Mbps) and a dedicated, private workspace that meets confidentiality requirements.

Demonstrates expertise in student advising and academic coaching, with a strong focus on student retention and success. Proficient in navigating academic policies and providing personalized support in a collaborative environment.

• Bachelor's Degree
• 3–5 Years Experience in Advising or Counseling
• Exceptional Communication Skills
• Organizational Skills
• FERPA Compliance

• Degree Planning
• Academic Coaching
• Policy Interpretation
• Problem-Solving

• Interpersonal Skills
• Motivational Skills
• Attention to Detail

• Student Support
• Enrollment Management
• Retention Strategies
• Confidentiality

• Microsoft Office Suite
• Google Workspace
• Zoom