Children's Specialty Services Manager

Description

AMHC is seeking a Children's Specialist Services Manager in from either Aroostook, Hancock, or Washington County, to assist with our Program Director of Children's Services with administrative, programmatic, and day-to-day operations of the children's specialist behavioral health services.

We are looking for a candidate that will assist in the oversight, development, and continuous improvement of children’s behavioral health programs and services.

This position provides leadership, supervision, quality oversight, workforce development, community collaboration, and performance management to help ensure accessible, high-quality services for children and families.

• Assist the Program Director of Children’s Services in evaluating, monitoring, and improving service delivery.
• Support the development, implementation, and expansion of children’s behavioral health programs and services.
• Collaborate with agency leadership, managers, and outpatient office managers regarding daily operations, service redesign, and new program development.
• Participate in strategic planning, organizational initiatives, and continuous quality improvement activities.

• Provide direct supervision, coaching, and oversight to service leads and supervisory staff.
• Assist with recruitment, onboarding, orientation, training, and staff retention efforts.
• Promote professional development and a positive, collaborative work environment.

• Ensure case management services and records comply with AMHC policies, procedures, licensing and regulatory requirements, contracts, and third-party payer requirements.
• Monitor the quality, accuracy, timeliness, and completeness of required documentation.
• Use program data, audits, caseload information, quality indicators, and feedback to identify trends and improve outcomes.
• Develop and monitor performance indicators for case management operations.
• Support staff and supervisors with complex cases, barriers to care, service transitions, and coordination with crisis or emergency resources.

• Develop and maintain relationships with community partners, referral sources, schools, state agencies, and other stakeholders.
• Provide oversight and support for school-based programming and community partnerships.
• Maintain a visible presence at program sites, outpatient offices, and community settings to strengthen relationships and service integration.

• Assist with development and monitoring of program budgets while promoting fiscal responsibility and quality services.
• Monitor program performance indicators, including access to care, referrals, productivity, utilization, quality measures, and client outcomes.
• Identify opportunities to improve efficiency, effectiveness, and service performance.

• Maintain confidentiality of client and company information.
• Provide a welcoming and supportive environment for individuals seeking behavioral health and community services.
• Follow all applicable policies, procedures, licensing requirements, and regulations.
• Work collaboratively as part of an interdisciplinary team.
• Interact respectfully and professionally with individuals from diverse backgrounds, cultures, identities, and abilities.
• Maintain flexibility to meet client and agency needs.
• Possess a valid driver’s license and reliable transportation.

• The position requires the ability to sit and stand, walk, talk, hear, and operate standard office equipment, including a computer keyboard and mouse.
• The employee must occasionally lift and/or move up to 10 pounds.
• Reasonable accommodations may be…