Social Work Coach, Bilingual

POSITION SUMMARY

The Coach is responsible for individual/family case management services to low-income residents of Hancock County, including assessments, plan development, advocacy, advising, service coordination and follow-up. Coaches work through a customer focused lens to support the individual goals and needs of a customer based on core components of a Whole Family Approach model.

• Obtains history and relevant information from customer and/or family members; assesses and prioritizes customer needs; identifies customer resources; builds rapport with customers.
• Develops, coordinates, and monitors a network of services and resources tailored to the needs and interests of the customer; acts as a liaison between customers and agencies; arranges services with other providers as indicated in case plan; assists customer(s) with completing applications for services.
• Establishes a relationship with providers and resource network; maintains ongoing contact with customer to reassess and monitor goals.
• Networks with area agencies and arranges for services for emergency food, shelter, clothing, etc.; follows-up with customers and agencies to monitor compliance with services.
• Assists individuals in achieving multiple goals, included but not limited to, employment through job training services including outreach, recruitment, application process, assessment, occupational plan development, case monitoring, job development, job placement, and follow-up services
• Performs chart management activities that support objectives of the program; keeps records as required by program and funding sources; records contacts made with customers and families; collects data and completes program reports as requested.
• Participates in clinical supervision, if required; participates in chart review/case consultation and supervisory meetings.
• Performs outreach, disseminates program information, promotes program benefits, serves as referral agent, facilitates customer entry to programs, maintains community contacts and carries out itinerant services.
• Prepares and processes documents; completes required forms; reviews caseload reports for enrollment and fiscal accuracy.
• Seeks customer feedback to enhance program delivery; attends and participates in a peer and other agency activities; acts as a customer advocate.
• Performs additional duties as assigned.

The Coach is responsible for individual/family case management services to low-income residents of Hancock County, including assessments, plan development, advocacy, advising, service coordination and follow-up. Coaches work through a customer focused lens to support the individual goals and needs of a customer based on core components of a Whole Family Approach model.

• Obtains history and relevant information from customer and/or family members; assesses and prioritizes customer needs; identifies customer resources; builds rapport with customers.
• Develops, coordinates, and monitors a network of services and resources tailored to the needs and interests of the customer; acts a liaison between customers and agencies; arranges services with other providers as indicated in case plan; assists customer(s) with completing applications for services.
• Establishes a relationship with providers and resource network; maintains ongoing contact with customer to reassess and monitor goals.
• Networks with area agencies and arranges for services for emergency food, shelter, clothing, etc.; follows-up with customers and agencies to monitor compliance with services.
• Assists individuals in achieving multiple goals, included but not limited to, employment through job training services including outreach, recruitment, application process, assessment, occupational plan development, case monitoring, job development, job placement, and follow-up services
• Performs chart management activities that support objectives of the program; keeps records as required by program and funding sources; records contacts made with customers and families; collects data and completes program reports as requested.
• Participates in clinical supervision, if required; participates in chart…