Front Office Manager| Luxury Branded Hotel

Position: Front Office Manager| Luxury Branded Hotel | Career Progression
Are you an experienced Front Office professional ready to join a quality hotel where you'll inherit a strong, passionate team rather than walking into operational challenges?
We're recruiting on behalf of a well-established, internationally recognised hotel brand looking for a Front Office Manager to lead their Reception and Nights operation. This is an excellent opportunity to join a business that genuinely invests in its people, offers long-term career progression and recognises success through an annual bonus scheme.
With a loyal team already in place and supportive senior management, this is an opportunity to focus on delivering exceptional guest experiences, developing your team and driving standards even further.

The Role   As Front Office Manager, you'll lead the day-to-day Front Office operation, ensuring every guest receives a warm, professional and memorable welcome from arrival through to departure.
You'll work closely with Housekeeping, Food & Beverage and the wider hotel team to ensure seamless service while coaching and developing your own department to consistently deliver outstanding guest experiences.

Key Responsibilities    Lead, motivate and develop the Reception and Night teams.
Deliver exceptional guest service at every stage of the guest journey.
Oversee the day-to-day Front Office operation.
Recruit, train and develop your team.
Manage rotas, labour costs and departmental performance.
Maximise revenue opportunities through effective upselling.
Ensure brand standards are consistently achieved.
Build strong working relationships across all hotel departments.
Resolve guest feedback and challenges professionally and efficiently.
About You    You'll currently be working as a:
Front Office Manager
Assistant Front Office Manager
Reception Manager
Front Office Supervisor ready to take the next step, with proven leadership experience.
We're looking for someone who has:
Previous Front Office experience within a hotel environment.
Strong leadership and people development skills.
A genuine passion for delivering exceptional guest experiences.
Commercial awareness and operational confidence.
Experience using hotel PMS systems.
Flexibility to work a management rota, including weekends.
A full UK driving licence is preferred due to the hotel's location.
Package & Benefits    £34,000 - £36,000
Annual performance bonus
Excellent company benefits
Leisure club and hotel discounts
Ongoing training and development
Genuine career progression within an internationally recognised hotel group
Supportive senior leadership team
Join a well-established operation with a loyal and experienced team already in place
Apply Now   If you're looking for a role where you can genuinely make an impact while joining a stable, quality-led hotel with fantastic long-term prospects, we'd love to hear from you.
Apply today or contact Katie at Baxendale Mason for a confidential discussion.