Hospitality Team Member

Role

Description:

Hospitality Team Member will be an integral part of our service team, contributing to the overall guest experience. This role requires a customer-focused approach, strong communication skills.

• Greet guests in a friendly and welcoming manner.

• Anticipate and address guest needs to ensure a positive experience.

• Take food and beverage orders, ensuring accuracy and attention to special requests.

• Serve meals and beverages to guests in a timely and courteous manner.

• Clear tables and maintain a clean and organized dining area.

• Perform regular inspections of the facilities and surrounding areas for cleanliness and safety.

• Report any maintenance issues to the appropriate personnel.

• Set up and arrange furniture and umbrellas.

• Collaborate with kitchen staff to relay guest preferences and dietary restrictions.

• Work as a team to ensure a seamless and enjoyable guest experience.

• Assist in the setup and breakdown of events and functions.

• Coordinate with event planners to meet guest requirements.

• Provide support during special events and promotions.

• Handle cash transactions accurately and responsibly.

• Process payments, issue receipts, and reconcile cash drawers.

• Any other duties as necessary to meet the needs of the Company.

• Experience in a customer service or hospitality.

• Ideally experience in a bar of coffee shop prior.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and adapt to changing priorities.

• Willingness to work flexible hours, including evenings, weekends, and holidays.

Must be 18 years of age or older, as required by law to operate the bar and serve alcoholic beverages. This position is full-time, up to 40 hours per week and fixed-term until 13th September 2026.

As an employer, we are committed to providing a supportive, fair and well-structured working environment. Our approach is shaped by our core values of Family, Sustainability, Integrity and Quality, and we reflect these in the way we support both the people we employ and the families we work with.

We aim to create a respectful and welcoming atmosphere where our team members feel valued and included. We believe in loyalty, continuity and working together to ensure the best possible experience for the children and families we support.

We are mindful of our impact on the community and the environment. We work responsibly and encourage efficient use of resources, with a focus on creating long-term, positive outcomes for families and our wider surroundings.

We are committed to transparency and honesty in all aspects of employment. We build trust through clear communication, doing what we say we will do, and maintaining professional, reliable working relationships.

We strive for high standards in the support we provide. We focus on doing the basics well, consistently, and are committed to providing the best possible experience for the child, the family and our staff. We invest in good training, safe practices and a positive culture where everyone can do their best work.