Team Leader: Registration Agent

Job Purpose

To provide basic supervision over the fixed term registration agents, to ensure the effective technical and operational functioning of the registration database cleansing team.

• Perform registration database cleansing by capturing, processing and maintaining institution and user registrations on the FIC goAML registration system
• Administer the registration database cleansing process in accordance with the set procedures.
• Prepare draft communication wording for requests for information in relation to the registration database cleansing.
• Engage with external stakeholders, via telephone and email to request information relevant to the registration database cleansing to ensure compliance to the FIC Act.
• Develop an understanding of various regulated institutions and sectors under the FIC Act.
• Handle of escalated registration database cleansing cases, including complaints.
• Keeping register of risks and complaints in relation to the registration database cleansing.
• Maintain team lead oversight of registration database cleansing team ( e.g allocate and review tasks).
• Generate and compile monthly reports on the registration database cleansing.
• Escalate system issues and resolution to the data systems manager and ICT.
• Provide feedback on the performance of fixed term registration agents
• Identify all inactive and non-reachable accountable institutions on the goAML registration system including message failures and unread messages from the FIC to accountable institutions.
• Use various sources of information including CIPC, Regulator and Industry Association databases, as well as open source information to confirm whether a registered accountable institution is in operation and registered correctly with the FIC.
• File of registration related documents in line with FIC and divisional records management standards.
• Authenticate, verify, validate new and update to accountable institution registration details.
• Deactivate accountable institution registrations that are no longer in operation, under supervision.
• Manage and maintain the registration database to ensure all registrations are correct and delegated according to the institution structures.
• Provide assistance to external users with registration cleansing queries.
• Prepare draft responses to registration cleansing related queries.

• Diploma in Administration or related.
• 3+ years data capturing team lead experience and exposure is essential, preferably in a legal advisory function.
• Prior team lead training would be desirable.
• Certificate in supervisory skills would be advantageous.
• Qualifications in anti-money laundering and or compliance management would be advantageous.
• Excellent communication skills (oral and written).
• Fully bilingual in English and a second official language.
• An intermediate to advanced level of computer literacy, including MS Word and MS Excel.