Verification Officer; Risk and Security Department

Office Administration & Front Desk

I do front desk administration and serve as the first point of contact for residents, contractors (school transport & building contractors), domestics and service providers. I attend to queries via telephone and email. I file, record, and maintain vetting personal declaration forms, enrolment forms, and criminal records electronically on the Qdocs filing system.

I conduct background checks and identity verification for contractors, tenants, residents’ employees, golfers, estate agents, and service providers using the Afiswitch system to ensure that all individuals operating within the estate possess valid identity documentation and that criminal record status is verified. I verify movement forms and ensure that all movements are monitored, recorded, and traceable (Risk & security support).

I act as the main access control operator at the vetting office. I enrol residents, contractors, and employees on the access systems (PIN codes and biometric access), CLICKON. I issue dual access cards for contractors (school transport & building contractors) to ensure controlled movement within the estate. I receive restriction lists from Trafalgar (Monthly) and implement access restrictions for residents in stands with outstanding levy accounts, and I subsequently remove access restrictions once confirmation of settlement is received.

I perform daily cash-ups related to vetting services. Vetting invoices & EFT payments.

I assist the Risk Manager with security-related queries by providing investigative support, locating individuals using limited information provided to me, and ensuring that additional relevant information is gathered and consolidated to enable effective analysis and resolution.

Several of these functions extend beyond the standard scope of a Verification Officer job description and involve additional operational, administrative, and risk-related accountability.