Client Communications & Executive Assistant; -Trust

Brisk Flow | Cape Town (Northern Suburbs preferred) | Hybrid possible

Brisk Flow is a growing SaaS business serving multi-branch clients nationally. We’re hiring a high-trust person to become the front door for client communication and a trusted assistant to the Directors
.

This is not a “just admin” role. Your job is to bring order, protect the Directors’ time, and ensure client requests are handled professionally and driven to completion.

As soon as possible

CV needs to be emailed to

• Clients get fast, clear, professional communication.
• Nothing falls through the cracks
  : every request is logged, assigned, followed up, and closed.
• The Directors regain focus time because you handle the bulk of day-to-day client communication and coordination.

• Manage inbound client communication (email + Whats App; calls when needed)
• Draft professional replies, follow-ups, confirmations, and updates
• Convert client requests into actionable tasks (support queries, feature requests, onboarding/data requests)
• Follow up internally until completion, escalte when necessary, and close the loop with the client
• Support the Directors with scheduling, reminders, meeting notes, action lists, and ad hoc coordination

• Highly organised and detail-driven (checklists and structure come naturally)
• Calm under pressure and consistently professional with all personality types
• Confident, tactful, and able to push for answers and deadlines without being rude
• High integrity and trustworthy (this role involve sensitive access)

• 3+ years in a role requiring professional client communication + coordination (EA, client success/support coordinator, office manager, project/account coordinator, senior administrator)
• Confident with email, calendars, documents and spreadsheets (Google or Microsoft)
• Able to work independently and take ownership
• Reliable internet, laptop and transport

Cape Town preferred (Northern Suburbs ideal). Hybrid/remote possible for the right person, with availability for occasional in-person sessions.

Send your CV + a short cover letter (max 1 page) including below to

• Your suburb/area
• Years of relevant experience
• Two examples where you managed client communication and drove tasks to completion
• Optional: your 16
  
  Personalities type – (finalists will be asked to complete this)

• Inbox triage + drafting replies
• Turning client requests into a task register and closing them out

Applications that don’t follow the above instructions will not be considered.