Front Office & Finance Assistant

Position Purpose

To provide professional front-desk reception services while supporting the finance team with junior-level bookkeeping and debtor collection tasks. This role is critical to ensuring the smooth daily operations of the office and supporting financial efficiency through prompt communication, administration, and debtor’s follow-up.

• Reception & Front Desk Management
  • Greet and direct visitors in a professional and friendly manner.
  • Answer and route incoming calls and emails promptly.
  • Maintain a clean and organized reception area.
  • Assist with incoming and outgoing courier/delivery coordination.
  • Manage incoming general queries and support ticket routing.
  • Shipping and receiving of goods and stock at the front desk.
  • Printer Management
  • Ad-hoc Reception duties
• Bookkeeping & Debtors
  • Serve as first-line support for financial-related incoming tickets and calls via Bitrix and Dat(atill).
  • Escalate unresolved issues in a timely manner.
  • Liaise regarding payment arrangements and account reconciliations.
  • Maintain accurate debtor communication and payment records.
  • Maintain
  • Support Function to Accounts receivable
  • Maintain Sufficiency Score (2-hour turnaround time on all incoming tickets)
• Office Administration
  • Manage and track office supplies, ensuring stock levels are maintained.
  • Coordinate office maintenance and liaise with relevant service providers.
  • Maintain and organize both physical and digital filing systems.
  • Support scheduling of internal meetings and events.
  • Perform general clerical tasks: scanning, photocopying, document preparation, and data entry.
  • Provide admin support to EXCO members as required.

• Professional communication skills (written and verbal)
• Strong organizational and time management abilities
• High attention to detail and accuracy
• Discretion and confidentiality
• Team-player with a proactive attitude
• Ability to multitask in a dynamic environment

• At least 75% on accounting in Matic and or;
• A bookkeeping certificate or similar finance qualification and or;
• Minimum 2 year of experience in a similar role with finance responsibilities
• Basic accounting or finance exposure advantageous
• Proficient in Microsoft Office Suite and Pastel Partner
• Advance Excel skill will be advantageous

• Reception and admin duties completed accurately and on time
• Prompt and professional handling of financial support tickets (Turnaround time on tickets)
• Office Administration

• Positive feedback from internal stakeholders and EXCO
• Neat and tidy on self and surroundings
• Friendly and inviting to all clients and staff