Business Efficiency Manager

Areas of Responsibilities

1. Operational Excellence & Process Optimisation

• Analyse end-to-end business processes across the project lifecycle (Bid → Design → Delivery → Close-out).

• Identify and solve inefficiencies, bottlenecks, rework, and non-value-adding activities.

• Design and implement lean, standardised, and scalable processes aligned with engineering best practice.

• Develop and maintain standard operating procedures (SOPs), workflows, and process documentation.

2. Project & Delivery Efficiency

• Work closely with Project Managers and Discipline Leads to improve: o Project planning and scheduling efficiency o Resource allocation and utilisation o Design productivity and turnaround times

• Analyse project performance metrics (earned value, cost variance, schedule variance).

• Identify systemic issues impacting project margins and delivery predictability.

3. Resource & Capacity Optimisation

• Develop and maintain capacity planning and workforce utilisation models.

• Support optimisation of billable vs non-billable time and workload balancing across technical teams. Collaborate with HR and line management on skills deployment and workforce planning Identify opportunities for automation, digital tools, and smarter ways of working.

4. Performance Measurement & Data Analytics

• Define and track operational KPIs across business units, including: o Utilisation rates o Project margin leakage o Cycle times o Cost efficiency o Rework and variation trends

• Build dashboards and management reports to support data-driven decision-making.

• Conduct root cause analysis and recommend corrective actions.

• Improve data quality, visibility, and performance transparency.

5. Continuous Improvement & Change Management

• Lead continuous improvement initiatives using Lean, Six Sigma, and Industrial Engineering initiatives.

• Facilitate process optimization workshops and cross-functional problem-solving sessions.

• Drive adoption of new processes, tools, and ways of working.

• Embed a culture of efficiency, accountability, and continuous improvement.

6. Systems, Tools & Digital Enablement

• Partner with IT and business stakeholders to improve the use of ERP, project management, and time-sheeting systems.

• Identify gaps in systems or data that hinder efficiency and performance visibility.

• Support implementation of workflow automation, reporting tools, and digital solutions.

7. Governance, Risk & Compliance Support

• Ensure processes align with internal governance, quality systems, and ISO requirements.

• Support audit readiness through clear process controls and documentation.

• Identify operational risks and inefficiencies impacting compliance, cost, or delivery quality.