Branch Administrator

Job Description To implement and manage operational policies, procedures, risk and compliance processes for a branch environment to mitigate risk and improve operational efficiencies while ensuring excellent customer experiences and satisfaction

Hello Future Branch Administrator Welcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer- centric financial solutions. As part of our FNB Points of Presence (POP) team, the Branch Administrator plays a key role in ensuring the efficient and compliant operation of the branch. This role focuses on implementing and managing operational policies, procedures, risk, and compliance processes to mitigate risk, improve operational efficiencies, and support the delivery of excellent customer experiences.

The Branch Administrator works closely with branch leadership and teams to drive operational discipline, effective cost management, and high-quality administrative support in a dynamic branch environment.

Now’s the time to imagine your potential in a role where your attention to detail and operational expertise make a real difference.

• Implement and manage branch operational policies, procedures, and compliance processes to mitigate risk
• Support the delivery of excellent customer experiences by enabling efficient branch operations and resolve customer queries efficiently and within agreed turnaround times
• Manage branch costs and expenses within approved budgets to achieve cost efficiencies
• Deliver exceptional service by providing proactive, innovative, and appropriate solutions and continuous improvement to enhance innovation, efficiencies, and competencies within the branch
• Maintain efficient electronic tracking and monitoring processes for administrative activities and timelines
• Ensure accurate recordkeeping and documentation in line with governance standards
• Provide accurate and reliable business information to support informed decision making by analysing trends and data to identify opportunities for improved operational efficiency
• Plan and manage team performance to support branch objectives and service standards
• Support skills development, employment equity, and talent initiatives to build a capable and engaged team

Minimum Qualification:

Grade 12/ NQF Level 4 Preferred

Qualification:

NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields 1–3 years of experience in administrative experience within a branch administration, operations, or compliance environment

• Strong understanding of operational risk, policies, and governance requirements
• Strong organisational skills with a high attention to detail
• Proven ability to manage budgets, track expenses, and improve operational efficiencies
• Experience working with business intelligence, reporting, or operational data

• Opportunities to contribute to operational excellence within a Points of Presence environment
• A structured, governance driven branch setting
• Continuous learning and development opportunities aligned to your role
• The opportunity to positively impact customer satisfaction and branch performance

• Detail driven with a strong compliance and risk mindset
• Customer focused and service oriented
• Organised and able to manage multiple priorities effectively
• Analytical with the ability to interpret data and trends and proactive in finding solutions with an innovative approach
• A collaborative team player who works well with branch stakeholders
• Committed to continuous improvement and personal development

All appointments will be made in line with First Rand Group’s Employment Equity Plan.

The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis. This information will be kept confidential unless required by law.

Important Closing Date Note Take note that applications will not be accepted on the below date and onwards, kindly…