Front Office Manager - 4-Star Hotel

Our client is seeking a polished and efficient Front Office Manager to lead the guest services team at a well-regarded 4-star hotel located in Pretoria . This critical role involves overseeing all front desk operations, ensuring guests receive a warm welcome and seamless service throughout their stay. You will be responsible for managing the front desk staff, implementing service standards, optimizing check-in/check-out processes, and resolving guest concerns with professionalism.

The ideal candidate has a strong background in hotel front desk operations and a commitment to delivering exceptional customer experiences in South Africa's administrative capital.

• Manage and supervise all front office staff, including receptionists, concierge, and bell staff, ensuring high service standards.
• Oversee daily front desk operations, including check-ins, check-outs, reservations, and guest inquiries.
• Implement and maintain hotel service standards and procedures to ensure guest satisfaction.
• Train and develop front office team members, conduct performance reviews, and foster a positive work environment.
• Manage room inventory, rates, and availability to maximize occupancy and revenue.
• Handle guest complaints and issues promptly and effectively, ensuring guest satisfaction.

• Minimum of 3 years of experience in a supervisory or management role at a hotel front desk.
• Proven experience with hotel reservation systems and front office software.
• Strong customer service, communication, and interpersonal skills.
• Ability to manage and motivate a team in a fast-paced environment.
• A degree or diploma in Hospitality Management is advantageous.
• Familiarity with the hospitality market in Pretoria .

• Competitive salary and benefits package.
• Opportunity to work in a well-established hotel group.
• Staff accommodation may be available.
• Training and development opportunities.
• A professional and dynamic work environment in the capital city.