Credit Operations Manager

Responsibilities

• To ensure company delinquency targets are achieved and bad debt minimized.
• To ensure continuous operational performance of a collections department committed to operational excellence and promoting best use of systems/technology.
• To ensure quality assessment standards are maintained and compliance with appropriate policies and procedures.
• To implement strategies under the direction of the Director Collections that minimize customer arrears, and maximize account collections where balances are at risk or in arrears.
• To promote a values driven environment committed to the development of call center staff.