Guest Experience Manager

Criteria:

• Bilingual
- English and Afrikaans

• Ability to work well under pressure and be target driven

• Excellent communication Skills (able to communicate on Executive Management Level)

• Excellent Computer skills
- Excel, power point, Ms office

• Minimum of 5 Year Motor Retail Experience

• Customer Handling/ Relations Experience

• Post Matric Qualification

• Drivers Licence

Responsibilities and duties

• Dealing with Legal and Ombudsman cases monthly

• Registration with the company head as the Academy Ambassador for training

• Dealing with Customers

• Management of the company CVP on Sales and Service departments

• Ensuring Dealer Standards are adhered to within Dealership

• Monthly Report to DP and Managers

• Any additional tasks to be performed for the Dealer Principal Benefits

• Provident Fund

• Medical Aid contributions