Client Services Manager

Hire Resolve's Client is seeking a Client Services Manager that can join their team. You will report directly to the Head of Operations and play a key role in consumer satisfaction. As the Client Services Manager, you’ll take charge of shaping and executing the customer experience strategy, ensuring an exceptional service is delivered to their consumers.

• Implement current CS projects, upcoming updates, and necessary adaptations to the CRM portal.
• Understand the customer profile and approach accordingly.
• Analyze customer data and develop training strategies to establish best practices.
• Increase customer satisfaction by ensuring every interaction meets company standards.
• Demonstrate a high level of welcome, approach, and mix & match energy while leading the team.
• Monitor customer data to plan actions‑interactions that boost satisfaction.
• Ensure the team understands and is up‑to‑date on their CS profile and leadership profiles.
• Build lasting relationships with customers and answer product‑related questions.
• Promote integrated sales by proposing all available purchase options based on customer demand.
• Conduct in‑depth client services to ensure excellence in the customer experience.
• Manage all communication portals of the company.

• Passionate, curious, motivated, dynamic, and eager to contribute something unique.
• Strong customer orientation, and a desire to share this passion with both the team and customers.
• Highly sensitive to the experiences of those around you.
• Creative, proactive, and friendly, able to foster a positive atmosphere within the team.
• Strong knowledge and analytical skills regarding Client Services KPIs.
• Highly flexible, with excellent time and pressure management abilities.
• Experienced in developing others, CX training, and project management.
• Excellent communication, influencing, management, and leadership skills.
• Self‑motivated, with the ability to motivate others and provide constructive feedback.

• Financial, Insurance, Subscription and Debt management experience (Products).
• Previous customer experience.
• Experience with customer surveys, consumer behavior analysis, and customer analytics.
• CRM knowledge preferred.
• Team management experience preferred.
• Fluent in English.
• Matric.
• Min 5‑8 years Client Services experience in the financial industry of which at least 3–5 years are within a managerial role.

Should you be a match for this opening, please send your CV to:
financ
.