Barista

Key Performance Area:

1.
Ensure good customer service

• Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.

• Packaging food and beverages for sale.

• Updating signage and displays to attract customers.

• Ensure that beverages and food are served timeously.

2.
Serving of hot and cold beverages and food

• Serving foods, such as sandwiches or baked goods, grinding and blending coffee beans, brewing coffee and tea, serving smoothies milkshakes and serving items to customers.

• Adhering to all food safety regulations and quality controls.

• Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.

3.
Ad hoc duties

• To ensure availability to assist in the food kitchen and bakery as and when required.

• Cleaning and restocking work and dining areas, emptying trash and sanitizing equipment and utensils.