Luxury Sales Consultant

Our client, a leading name in the high-end fine jewellery industry, specialising in bespoke and milestone pieces is looking for a Luxury Sales Consultant to guide clients from their first consultation to the final delivery. This is a consultative, relationship-focused role for someone who enjoys building trust, educating clients, and providing exceptional service rather than pushing for quick sales. The role is primarily appointment-based, with occasional walk-in clients, and requires a high level of professionalism, organisation, and emotional intelligence.

• Conduct in-person and online client consultations
• Guide clients through engagement ring and fine jewellery options
• Clearly explain diamonds, metals, design elements, and craftsmanship
• Prepare quotes and follow up consistently with clients
• Manage the full sales cycle independently, from lead to close
• Build long-term client relationships for anniversaries and repeat business
• Handle after-sales service including collections, resizes, and client updates
• Maintain accurate client records, timelines, and follow-ups
• Communicate professionally via Whats App Business and internal systems

• A qualification in Sales, Marketing, Retail Management, Business, Design, or a related field is advantageous
• Jewellery-related certification or gemmology training is beneficial but not required
• Jewellery experience is not essential if the right personality and aptitude are present
• Excellent communication skills
• Strong organisation and follow-through
• Attention to detail
• Good memory and ability to retain product knowledge
• Confidence
• Willing to work
  • Monday to Friday: 08:00 – 17:00
  • Saturdays: 08:30 – 13:00 (3 Saturdays per month)