Help Desk

Job Overview

Must have a Secret Clearance. DO NOT APPLY IF YOU DO NOT HAVE A SECRET CLEARANCE.

GC&&E Systems Group is seeking a Help Desk Support Specialist. The candidate for this position will work within our team to support our government Information Technology (IT) program with our Fort Novosel client. As Desktop Support you will work to ensure successful operations of the Information and Infrastructure systems for Fort Novosel.

• Perform tasks related to the implementation, administration, and support of MS Windows (Win) OS, including installation, software distribution, and implementation on client systems supported by the NEC.
• Provide troubleshooting support for software and hardware.
• Provide support for the administration of remote access systems.
• Provide troubleshooting and installation support for Nortel and Cisco VOIP desktop instruments.
• Support the implementation and adjudication of cybersecurity (CS) and security directives as promulgated by the Department of the Army Cybersecurity Directorate, CIO.
• Recommend methods to improve NEC operations.
• Provide service desk services including service desk and product support for COTS hardware and software, network support, repair service, including those dedicated to single applications and providing broad support for networks and desktop services (includes VOIP).
• Work with the NEC communications staff to resolve problems and install, move and remove telecommunications equipment and service.
• Monitor all work orders and trouble tickets for status and compliance with established time frames for work performance.
• Support thin client desktop solutions IAW the Army approved product list (APL).
• Provide VoIP support to include installing, configuring and upgrading VoIP telephone instruments on an end-user's desktop.
• Sort and route work orders and trouble tickets to the proper teams, assure customer information is correct.

• Predominantly indoors in normal office environment.
• Must be able to sit, stand, walk, stoop, kneel and reach.
• Must be able to speak, write, read, and understand English.
• May require frequent computer use for several hours at a time.
• Frequently work at fast pace with unscheduled interruptions.
• Must have visual acuity.
• Must be able to lift up-to 25 pounds.

Fort Novosel, AL – This is not a remote position. Local candidates only.

United States

Full-time

• Active Directory
• Remote Desktop
• Software Installation
• OS Imaging/Upgrades
• Customer support
• Remedy Ticketing System
• Desktop Support troubleshooting

• Must have CompTIA Security +

• windows
• active directory
• windows administration
• office 365
• Help desk support
• Troubleshooting
• Customer service
• Service desk
• Windows 10
• Ticketing system
• Desktop
• Password reset

Candidate will be working for GC&&E - Prime for NEC contract at Dugway Proving Ground in Utah.

Entry/Mid Level

This is a Contract to Hire position based out of Dugway, UT.

The pay range for this position is $38.46 - $38.46/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Dugway, UT.

This position is anticipated to close on Feb 24, 2026.

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