IT Support Technician

Your experience matters

Castleview Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As an IT Support Technician joining our team, you're embracing a vital mission dedicated to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast.

Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

An IT Support Technician provides first-level technical support to internal customers across the facility, serving as the primary point of contact for hardware, software, and network service requests. This role manages incidents from initial intake through resolution or escalation, ensuring timely and effective support that enables clinical and operational workflows. The ITS Technician collaborates with the ITS Leader and cross-functional support staff to deliver reliable technology services in accordance with enterprise standards and regulatory requirements, and may also work in coordination with enterprise service desk resources as applicable.

An IT Support Technician who excels in this role:

• Serve as the first point of contact for IT support requests via phone, email, walk-up, and enterprise ITSM ticketing system.
• Perform initial diagnosis and troubleshooting of hardware, software, network connectivity, and peripheral issues for end users.
• Resolve incidents and fulfill service requests at first level per established service level agreements; escalate complex issues to appropriate support teams with thorough documentation.
• Provide both on-site deskside support and remote/phone-based support to facility staff.
• Provide first-level support for business and clinical applications, including ticket triage, basic troubleshooting, and escalation to appropriate support resources.
• Assist end users with account access, password resets, and user provisioning in accordance with enterprise security policies.
• Deliver basic end-user training on applications, equipment, and standard workflows as needed.
• Install, configure, test, and maintain desktop and laptop computers, printers, mobile devices, and peripheral equipment in accordance with enterprise standards.
• Perform minor hardware repairs, component replacements, and preventive maintenance.
• Maintain accurate hardware and software inventory records.
• Ensure all workstations and devices comply with enterprise security, configuration, and patching standards.
• Document all incidents, service requests, and resolutions accurately in the enterprise ITSM platform.
• Track recurring issues and communicate patterns to the ITS Leader; may also identify and propose process improvements to reduce incident volume.
• May also contribute to knowledge base articles for common issues and standard operating procedures.
• Support infrastructure projects as directed, including workstation deployments, office moves, and equipment refreshes.
• May also assist with network infrastructure tasks as directed by the ITS Leader.
• Participate in enterprise IT initiatives at the facility level, including system upgrades, security remediation, and technology refresh cycles; perform other duties as assigned.
• Maintain compliance with all regulatory requirements (e.g., HIPAA, HITECH) in the handling of protected health information and technology systems.

• Follow enterprise change management, incident management, and information security processes.

• High school diploma or equivalent required. Associate's degree in Information Technology, Computer Science, or related field preferred.

• 1-2 years of experience in IT support, help desk, or desktop support environment preferred.
• Healthcare IT experience preferred.
• Familiarity with enterprise ITSM platforms, Active Directory, and desktop operating systems.
• Strong customer service orientation with effective verbal and written communication skills.
• Ability to diagnose and resolve hardware, software, and network connectivity issues.
• Working knowledge of Windows desktop and laptop operating systems and Microsoft Office suite.
• Ability to prioritize and manage multiple concurrent support requests in a fast-paced environment.

• Ability to work independently with minimal supervision and collaboratively as part of a team.

Full-time, Monday-Friday, 8am-4:30pm MST

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits
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  Multiple levels of medical, dental and vision coverage for full-time andpart-time employees.

• Financial Protection & PTO
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  Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.

• Financial & Career Growth
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  Higher education and…