Injury Management Specialist

At Disability Management Institute (DMI), we deliver innovative, end-to-end disability and absence management solutions that transform how employers support their teams. Since 2002, our experienced team of dedicated professionals have combined deep expertise with genuine care to create partnerships that benefit employees, employers, and stakeholders alike.

Our culture thrives on connection, collaboration, and respect. Open communication, team bonding, and a spirit of appreciation create an environment where you feel supported, valued, and empowered to bring your authentic self to work every day.

Join our team as an Injury Management Specialist. In this role, you’ll partner with clients to effectively manage occupational (WCB) claims and add value through your expertise. This is a remote role within Canada
. We are open to candidates across the country; however, you must be able to work within our core business hours.

Within 30 days:

• Coordinate introduction to portfolio of employers and review all their active claims to develop a strategy
• Understand and prioritize the importance of identifying RTW opportunities with ERs early on in claims
• Familiarize yourself with the Referral process for RTWS and EDMP clients
• Familiarize yourself with WorkSafeBC’s policies and how to apply these policies to any active and/or incoming claims

Within 60 days

• Develop relationship with employers to understand their unique challenges and determine if modified duties are available
• Possess a comprehensive understanding of the appeals process and templates
• Maintain a caseload with intent for recovery at work
• Provide ongoing management of active claims and ensure accountability of all parties in the recovery and RTW process.

Within 90 days:

• Educate workers and employers on their responsibilities, obligations under the WCB Act and related policies
• Develop, understand, and demonstrate the value proposition to our clients
• Develop an understanding of the Experience Rating Assessment and Annual Reports

• You will proactively collect and evaluate relevant information and documentation from workplace parties
• You contact employees within 24 hours of receiving report of Injury Form, explaining the role of DMI, and collects pertinent information
• You prepare and submit Form 7 to WCB for lost time injuries and medical aid.
• You communicate with WCB, employer and workers on a regular basis
• You chart communication in Disability Management System
• You proactively manage a caseload through early intervention.
• You assist workers and employers to develop return to work plans
• You review WCB correspondence and determines next steps
• You liaise with the provincial Workers’ Compensation Boards
• You provide claim updates to clients as required

• You have post-secondary education in human resources, psychology, social work, kinesiology or a related discipline.
• You have 2-3 Years experience in Customer Service
• You have well developed communication skills.
• You have the ability to prioritize work.
• You have well developed analytical skills.
• You could have a good understanding of WBC Policy and practices as an asset
• You have experience in disability management or return to work as an asset

You will succeed in this role if you are:

• Empathetic Communicator – You listen actively, communicate with care, and balance compassion with professionalism.
• Organized and Detail-Oriented – You manage multiple cases efficiently while ensuring accuracy and compliance.
• Collaborative Partner – You work effectively with internal teams, clients, and external partners to achieve positive outcomes.

At the time of this posting, the estimated annual base salary for this position is $60,000-$70,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer.

• Generous paid time off — including a minimum of 3 weeks’ vacation and 26 long weekends each year through our much-loved Happy Friday program.
• Flexible work options with remote schedules, extended health and dental benefits, RRSP matching, and wellness support — including comprehensive mental health resources.
• Clear career paths, personalized learning opportunities, and leadership committed to investing in your growth.

Diversity, inclusion, and belonging aren’t just programs at DMI — they’re our foundation. We foster a safe, respectful, and inclusive workplace where everyone belongs and can thrive.

If you need accommodation during any stage of the hiring process, please let us know — we’re here to help.

If you’re ready to do meaningful work and grow your career with DMI, we’d love to hear from you. Click Apply to submit your application.