NOC - Accommodation service managers

Manage and coordinate daily operations of accommodation facilities to deliver high-quality guest services. Lead teams across front desk, housekeeping, maintenance and related departments to maintain standards and operational efficiency.

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Oversee daily operations of lodging facilities, including front desk, housekeeping, maintenance and guest services to ensure a positive guest experience. Recruit, train, schedule and supervise staff, ensuring adequate coverage and adherence to service standards and policies. Manage budgets, control costs, prepare financial reports and implement measures to improve profitability and operational efficiency. Coordinate maintenance, safety and cleanliness programs to ensure facilities meet regulatory and quality standards.

Monitor reservations, room inventory and pricing strategies using property management and reservation systems. Handle guest complaints and service recovery, and implement initiatives to improve guest satisfaction and operational processes.

Post-secondary diploma or certificate in hospitality management, hotel operations, business administration or equivalent practical experience. Experience supervising staff in accommodation, lodging or related service operations, with demonstrated leadership abilities. Knowledge of budgeting, financial reporting and cost-control practices relevant to facility operations. Proficiency with property management systems, reservation software and standard office applications. Strong verbal and written communication skills in English; ability to communicate in French is an asset.

Availability to work flexible hours, including evenings, weekends and holidays, and ability to perform on-site operational duties when required.

• Team leadership and staff development
• Customer service and guest relations
• Financial management and budgeting
• Operational planning and scheduling
• Conflict resolution and problem solving
• Proficiency with property management/reservation systems and standard office software

• Benefits include competitive wages, supportive work environment, opportunities for growth, training support, and other employer-specific benefits depending on the position and location.