Tenancy Relations Advisor

The Aboriginal Housing Society of Prince George (AHSPG) provides safe, healthy and affordable housing for Aboriginal people of all incomes, ages, and capabilities. Our organization’s values reflect the traditional cultures of our diverse ancestry: treating all people with dignity and respect; acting with integrity, honesty and transparency; and being accountable to the communities we serve. AHSPG continually works to sustain affordable housing through experience, listening and learning, supporting and empowering individuals and families, and in developing a future urban community within Prince George on Lheidli T’enneh traditional territory.

Reporting to the Team Lead of the department, the Tenancy Relations Advisor coordinates tenancy operations for the Society. The Tenancy Relations Advisor is responsible for tenant relations and administering all aspects of residential tenancy services for affordable and subsidized rental properties within an assigned portfolio. Functions include all tenancy relations including tenancy administration, inspections, and liaising with maintenance and support staff as well as community partners.

The Tenancy Relations Advisor works within a collaborative staff team to provide an exceptional seamless service to our tenants and community stakeholders.

• Reviews tenancy applications and coordinates tenant selection procedure.
• Coordinates rent setting (affordable units), conducts income verifications and calculations of rents, and enters tenancy information into system.
• Maintain Tenancy rent and chargeback payments and inquiries.
• Conducts showings, move in and move out procedures.
• Administers tenancy agreements and all related individual and building notices per policy.
• Facilitates monthly rent collection and arrears procedures.
• Conducts routine property inspections for damage, maintenance and safety standards.
• Works closely with administrative staff with respect to system data entry, filing and correspondence.
• Acts as liaison with maintenance staff to address property deficiencies, vacancies, and with safety testing.
• Respond to and Address tenant breaches, conflicts and complaints.
• Mediates disputes as applicable.
• Ensures compliance with applicable regulations.
• Coordinates with ISW assistance with resources tenant households.
• Ensures security of the Society’s assets, tenant files, receipts and deposits;
• Maintains confidentiality of the Society’s records, files, and tenant information by securing these items in a locked drawer or cabinet.
• Policy and procedural input and communications.
• Prepares and communicates tenancy orientation materials.
• Conducts and administers end of tenancy procedures.
• Responds to emergency situations, as required.
• Demonstrates strong administrative capabilities and advanced computer proficiency.
• Possesses well-developed administrative skills and high-level computer competency.
• Brings comprehensive administrative expertise and strong technical aptitude.
• Highly organized with strong administrative experience
• Knowledge of Residential Tenancy Act and BC Housing Regulations.
• Successfully complete and maintain Criminal Record Clearances.
• Excellent verbal and written communication and conflict resolution skills;
• Attention to detail and numeracy skills,
• Ability to deal with the public and to maintain courteous, professional conduct with the tenants, public, employees, and volunteers.
• Experience with tenancy arbitrations or other dispute resolution mechanisms.
• A thorough appreciation, awareness, working experience and sensitivity of Indigenous history and culture, as well as a thorough understanding of the complexities of working with diverse populations.
• Ability to maintain confidentiality.
• Strong empathy and listening skills.
• Complete conflict of interest declarations.
• Sustained learning and development, integrity, transparency.
• Ability to work respectfully, knowledgeably, and effectively with Indigenous people.
• Acknowledging, and striving to understand, embrace and collaborate towards supporting positive changes for the organization and the self-determination of the individuals and families the organization serves.

SALARY AND BENEFITS: $26.00/hr

A generous compensation package to full-time staff that includes extended health and dental benefits as well as an employer matched (up to 5% annual income) RRSP.