Docucare Associate

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees.

Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers . If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search .

Hourly
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Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce.

From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at  .

Responsible for the operational, on-site delivery of outsourcing/facilities management to end-user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.

This employee works as part of the service delivery team that is aligned to one or more customers. They will have a focus on the following:

• Delivery of service that meets SLA (Service Level Agreement) and customer satisfaction
• Supporting the achievement of productivity improvements
• Contributing to service transformation and business growth and further profitable service revenue

• Repairing, adjusting and maintaining non-Xerox finishing equipment. The paper cutter, shrink wrap machine, perfect binder and folders.
• Maintaining a stock of supplies for use both in the Print shop as well as orders coming in from end users.
• Verifying on the machine web pages that incoming service calls for other areas are legitimate. Clearing them by phone or cancelling them as needed. If legitimate, advising service technicians of what parts may be needed before they go onsite.
• Ordering paper supplies for the departments as orders come in.
• Ordering other paper stocks and supplies as needed by the Print Shop.
• Following up on Back orders and sourcing alternative supplies as needed.
• Dedicated finishing responsibilities for specific specialty stock processing. Tray tickets, 5-hole paper etc.
• Using the various finishing equipment to complete those tasks. Drill, paper cutter, laminator etc.
• Taking on other finishing tasks. Hole punching and coiling books, loading binders, binding books, laminating lapel cards. Etc.
• Adjusting and editing third party fax software for fax books, print drivers and assorted settings as needed.
• Managing documents belonging to the Northern Health Document Database. Adding, discontinuing and uploading edited forms.
• Warehousing paper as the shipments come in. As skids come in, sorting and stacking cases of paper where they belong.
• Maintaining the Products inventory section of the Northern Health website. Adjusting stock level, price etc.
• Providing 'first point of contact' for finishing, shipping, receiving as needed for PC and software related issues.
• Pre-configuring, delivery and setup of desktop Xerox equipment as needed for moves, renos. in Prince George.
• Shipping-Receiving…