Assoc., Services bancaires personnels en formation

Job Title

Personal Banking Associate Trainee.

Prince George, Colombie-Britannique, Canada.

37.5 hours per week.

$43,900 - $58,600 CAD per year.

At TD Canada Trust, we are the frontline of TD Bank, building deep relationships with customers and providing a broad range of service transactions and advice on products and solutions.

Establish, build, and maintain impactful relationships with customers. Guide customers to appropriate staff members to resolve financial queries and banking needs, including new accounts, investment advice, and banking solutions.

• Engage customers in day‑to‑day advice needs, service transactions, digital education, and problem resolution related to banking solutions.
• Understand customer needs and guide them to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
• Recommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness and participating in personal performance development.

• High school diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months.
• Post‑secondary or undergraduate degree (in a related field) preferred.
• Proficiency in using MS Office (Word, Excel, Outlook), branch software, and internet.
• Knowledge of banking solutions and processes to advise customers.
• Self‑starter who works independently in a dynamic work environment through strong administration, organizational, planning, and time‑management skills.
• Dynamic, diligent, and effective influencer with a can‑do attitude, initiative, and ability to handle several tasks and changing priorities.
• Strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams.

This opportunity includes a mobility clause requiring the candidate to be mobile within the assigned district. Upon completion of the training program, the candidate may be transferred or relocated within the assigned region.