Wireless Sales Supervisor

Company Overview
As the Working and Learning Company, Staples Canada is a dynamic partner to customers and communities, inspiring people to work smarter, learn more, and grow. We look for curious, approachable, and passionate individuals who enjoy finding solutions.

Responsibilities
As the Wireless Sales Supervisor, you champion the customer experience in the wireless department. You help consumers and business customers achieve their goals by sharing knowledge and enthusiasm for the latest wireless technology. You will partner with management to deliver daily financial and non‑financial goals, lead a selling culture, and collaborate across the store.

Partner with management to identify and achieve short and long‑term goals for the wireless department

Ensure the team understands the connection between store financial success and the wireless department

Lead and model selling by cultivating a selling culture with associates to achieve current goals and targets

Lead and model unlocking the whole store play by engaging with customers in other departments when not engaged at the wireless kiosk

Effectively resolve customer concerns and escalates to management when appropriate

Perform follow‑up calls to solicit feedback on sales and promote additional products and services where applicable

Take opportunities to identify and grow new business opportunities and prospects such as generating referrals and participating in outreach activities

Work with various market leaders including General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager to target and generate business sales leads and referrals

Provide management with relevant sales information

Participate in recruitment, hiring and onboarding processes within the department

Be accountable for training and coaching associates in all aspects of sales and customer engagement

Understand and adhere to all asset protection and privacy policies, and coach others to do so

Qualifications

Completion of post‑secondary education is preferred

2+ years of wireless sales experience

1+ year in a supervisory role with direct accountability for achieving sales targets is preferred

Ability to resolve client concerns diplomatically

Strong planning, organization, and prioritization skills to handle daily responsibilities and serve customers

Capacity to work independently and seek assistance as needed

Benefits

Associate discount

Health and dental benefits

RRSP/DPSP

Performance bonuses

Learning and development programs

And more

EEO Statement
Staples Canada is building an inclusive and diverse team. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

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