Customer-Focused Field Technician

Position: Customer-Focused Field Technician at NextGen Automation
Become a key contributor at Next Gen Automation as a Customer-Focused Field Technician, specializing in the service and upkeep of office equipment. This role involves direct interaction with customers to ensure their equipment operates smoothly.

You will be responsible for installing, maintaining, and troubleshooting printers and related devices. Effective communication skills and technical aptitude are essential for diagnosing issues and providing timely fixes. You will manage your service calls efficiently, ensuring that customers receive excellent support and follow-up.

Key Responsibilities:

• Install and repair printers and multifunction devices

• Troubleshoot technical issues effectively in real-time

• Manage service calls and customer interactions professionally

• Documentation of service records and inventory management

• Stay updated on new technologies and solutions

Requirements:

• Experience in servicing office equipment preferred

• Strong problem-solving and communication abilities

• Clean driver's license with ability to travel required

• Excellent organizational and time management skills

• Eagerness for continuous training and skill improvement

Support customers with your expertise and dedication at Next Gen Automation.
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