More jobs:
Desktop Support Engineer II
Job in
Princeton, Miami-Dade County, Florida, USA
Listed on 2026-02-01
Listing for:
WENCOR
Full Time
position Listed on 2026-02-01
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Desktop Support Engineer II – WENCOR
Location: Princeton, FL
Seniority level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Information Technology
Industry: Airlines and Aviation
OverviewThe Desktop Support Engineer II provides advanced technical support for hardware, software, and network-related issues in an enterprise environment. The engineer will serve as an escalation point for Level I support and contribute to the deployment, maintenance, and improvement of IT systems and services, ensuring minimal downtime and optimal end‑user experience.
Responsibilities- Provide advanced technical support, troubleshooting, and resolve complex issues escalated from Level I support.
- Deploy, configure, and maintain desktop hardware, operating systems, and software applications.
- Support and manage user accounts and security using Active Directory.
- Manage and track incidents in a ticketing system and document resolutions.
- Mentor junior support staff and enforce best practices.
- Contribute to IT projects and system improvements.
- Deliver proactive customer service, handling multiple tasks under pressure.
- Proficient in Microsoft Office, Windows operating systems, Office 365, computer hardware, printers, and phones.
- Effective interpersonal, verbal, and written communication skills to collaborate with internal and external customers.
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