Field Service Technician; Princeton, IL

Job Description

This is a Field Support Technician role focusing on manufacturing OT equipment and network infrastructure.

Responsibilities include:

• Assist in the setup and maintenance of manufacturing equipment that connects to the network.
• Handle desktop support for 350 users across 4 locations (including 2 remote support sites).
• Troubleshoot print servers and Zebra scanners controlled by MDM.
• Process Service Now tickets and coordinate with the appropriate teams.
• Maintain an understanding of networking fundamentals, including VLANs, DHCP, DNS, firewalls, LAN segmentation, and IP addressing (without actual configuration).
• Support the deployment of new hires and machine build pieces.
• Ensure personal protective equipment (steel‑toe shoes or boots) is worn at all times.
• Maintain a dynamic, problem‑solving attitude and take initiative to route issues to the correct team.

Qualifications:

• At least a few years of experience in a technical support role.
• Manufacturing or operational technology background preferred.
• Strong customer service and communication skills.
• Knowledge of Windows desktops, Windows 11, and troubleshooting best practices.
• Basic understanding of networking concepts.
• Net+ certification is advantageous.

Additional skills and qualifications:

• Customer service orientation.
• Ability to work during the 6 AM – 5 PM shift, with occasional overlap into the second shift starting at 4 PM.
• Adaptability and willingness to learn new technologies.
• Physical ability to perform fieldwork in a manufacturing environment.

Job Type &

Location:

Contract position based out of Princeton, IL.

Pay and Benefits:

$28.00 – $30.00 per hour. Benefits may include the following when eligible:

• Medical, dental, and vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan (Pre‑tax and Roth options).
• Life Insurance (Voluntary and AD&D for employee and dependents).
• Short and long‑term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, vacation, or sick leave).

Workplace Type:
Fully onsite at Princeton, IL.

Final date to receive applications:
Position anticipated to close on Jul 16, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.