L3 Support Technician

Overview

Magnit Direct Sourcing on behalf of Toyota is currently hiring a L3 Support Technician for a temporary assignment in Princeton, Indiana. This is a 12 month contract position. The pay range for this role is between $50/hr - $55/hr benefits:
Medical, Dental, Vision, 401K.

In this role, you will be responsible for supporting enterprise-wide automation efforts for internal logistics processes and materials movement within complex manufacturing environments. This includes the R&D and evaluation of different robotics technologies and building standard processes for implementation.

Infrastructure Operations

• Perform pre-shift checks across GALC, ICS, server, storage, and network infrastructure for 1st, 2nd, and weekend shifts
• Provide Smart Hands support for server and network infrastructure (new installs, refreshes, break/fix)
• Support preventative maintenance for power and HVAC systems
• Conduct weekly checks of plant floor network, data center, and telecom infrastructure
• Perform monthly wireless network audits to identify interference and perform remediation
• Monitor ANDON systems, GALC alerts, and network monitoring tools (PRTG, DNAC, etc.)
• Monitor Teams PMI chat for posted issues that may impact production

Network, Power, and Cabling Support

• Coordinate and manage installation and break/fix of network drops and power connections
• Support CTASKs related to approved Change Requests
• Perform Telecom Room inspections, reviewing power, temperature, and required daily checklists
• Perform network and telecom maintenance, troubleshooting, switch installation, and port activations
• Perform hardware comfort checks prior to asset moves, adds, or changes
• Execute hot swap operations on mission-critical equipment

Administration & User Support

• Provide escalation support to L2 Production Support and assist with 1TS incidents
• Support user administration and file/folder access requests
• Perform inventory audits of IT equipment
• Support configuration of R1 and Priority Service Restoration Bridges and assist with countermeasure implementation
• Provide support for 4i services as required

Vendor & Site Coordination

• Escort external vendors throughout data centers, computer rooms, and production areas for installations and maintenance
• Coordinate repairs and maintenance activities with external vendors and internal maintenance teams
• Provide onsite presence for INCs or CTASKs requiring hands-on troubleshooting or monitoring

Documentation & Compliance

• Create, organize, standardize, and maintain documentation for L3 processes and activities
• Obtain review and approval from Toyota Senior Analysts for standardized work
• Create and submit 1TS RFCs for L3-managed site activities

Project Support

• Support local and regional projects involving infrastructure and/or application deployments, refreshes, server rack configurations, and upgrades
• Support system activities during planned non-production times, including plant shutdowns

On-Call Responsibilities & Incident Response

• Serve as first point of contact (POC) for production and L2 escalations
• Monitor PMI chat, email, text, and infrastructure alerts (PRTG, SCOM Site Scan, Nagios, SYSMON, DNAC)
• Monitor 1TS for P1–P3 incidents and take appropriate action
• Follow P1/P2 escalation procedures
• Provide on-call support for L2 production, weekend activities, and ITS P1–P3 incidents

Operational Support

• Provide onsite support for CTASKs or incidents requiring hands-on troubleshooting or vendor engagement
• Support planned non-production activities such as plant shutdowns

• Strong understanding of operating systems (Windows and Linux), application software, development and support processes, and end-user device support
• Proficient understanding of the OSI layer, TCP/IP protocols, and their use cases
• Network administration experience
• Familiarity with cloud computing
• Strong problem-solving skills
• Strong analytical skills
• Customer service experience
• Excellent written and verbal communication skills

Talented, dedicated people are an integral part of our mission to build the best workforce, working together to create the future of mobility and make the world a better place. We are always on the lookout for diverse, driven, and collaborative talent interested in performing contract work for Toyota.

to join our talent network and be the first in line when a new contingent job opportunity opens at Toyota through Magnit Direct Sourcing.

Magnit is an equal opportunity employer, and all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

QUALIFICATION/LICENSURE

Work Authorization : Green Card, US Citizen

Preferred years of experience : years

Travel required : No travel required