Housing Occupancy Management Coordinator

Housing Occupancy Management Coordinator

Housing and Real Estate Services (HRES) is seeking to fill the role of the Housing Occupancy Management Coordinator who will be a member of the team that develops, implements, evaluates, and maintains systems and processes for undergraduate and graduate students. This team is responsible for assignment processes, including billing, annual graduate and undergraduate room selection, access coordination for students and alumni, intra- and inter-departmental operations coordination, and data analytics efforts.

This team will provide customer service directly through the HRES organization in coordination with The Service Point (an integrated service center).

The Coordinator is responsible for administering and coordinating housing space assignment, billing, and record systems for approximately 5,200 undergraduate students and 1,800 graduate students during the academic year, managing projects on an ongoing and ad-hoc basis. The team also assists as necessary with the approximately 250 University-owned and managed faculty/staff rental units. The Coordinator must be able to work independently, accurately, and with discretion in a fast-paced University office.

The Coordinator will provide combined support to enhance the online and in-person experience for our customers, assist with resolution of issues quickly and effectively, and will also participate in initiatives to support cross-functional customer service initiatives within the University Services organization. The successful candidate must have strong multi-tasking experience with excellent communication skills, both written and oral. Additionally, the Coordinator must be highly organized, detail-oriented, have a positive attitude, pleasant demeanor, and serve as a welcoming agent in the HRES office for the student housing area.

The scale of housing operations at Princeton is unique and diverse. The department's business processes have largely been digitized. These processes include work in the keyless lock entry system for all dormitories and annexes, the Star Rez housing management system, and the Service Now case management system for undergraduate and graduate housing inquiries. The Coordinator will play an integral role in the department's efforts to ensure that its business processes and functions continue to align with the goals of the student life program.

In order to achieve success, the Coordinator must be fully capable of using these and any additional technology systems that support the Occupancy Management team's work. Additionally, the Coordinator will need to work easily and effectively with all members of the University community, students, parents, alumni, and campus partners.

A full job description will be furnished prior to interview. A cover letter is required for full consideration.

Housing Occupancy Management, Systems, and Business Administration

• Issues electronic contracts for housing, for academic year, and summer housing programs. Populations served include undergraduate graduate, summer and non-degree students (i.e. Visiting Scholar Research Collaborator, visiting and exchange students) and can also include assisting with faculty/staff contracting/billing.

• Assists with academic year and summer housing student housing application and room selection processes for both undergraduate and graduate student populations.

• With careful consideration to accuracy and confidentiality, processes billing for contracts, fire safety inspection violations, damages during occupancy, and security deposit deductions for damages upon move out. Also assists with the consideration and processing of appeals in collaboration with the Operations team.

• Prepares housing system requirements for undergraduate and graduate housing programs.

• Partners with the third-party operator to provide a seamless resident service experience across move in, miscellaneous billing, transfer, and move out. In 2026, Lakeside and Meadows are overseen by a third-party operator.

• In conjunction with the Operations team assists in planning of one-off and the larger-scale, summer Housing Turnover Process (HTP)…